Note: The job is a remote job and is open to candidates in USA. McBride Consulting is supporting the New York State Department of Labor’s Unemployment Insurance Call Center Salesforce instance. The role bridges business analysis, integration requirements, and quality assurance by documenting workflows, managing user stories, designing and executing tests, tracking defects, and supporting release readiness.
Responsibilities
- Requirements Gathering & Documentation: Lead requirement workshops with NYS DOL stakeholders to elicit, analyze, and document complex call center workflows and business rules
- Backlog & User Story Management: Translate business needs and integration specifications into clear user stories, functional specifications, and detailed acceptance criteria for the development team
- Test Scenario Design: Develop comprehensive SIT and E2E test scenarios—specifically targeting cross-system integration points, data validation, and real-time synchronization between Salesforce and the claims platform
- Test Execution & Validation: Execute functional, integration, and UI test scripts to validate that system behavior and data handoffs match business expectations
- Defect Tracking & Collaboration: Manage and log all test cases, execution results, and defects directly within Copado, coordinating closely with developers on integration fixes and re-testing
- Release & Stakeholder Readiness: Maintain requirements traceability matrices and provide clear test execution summaries and coverage metrics to support deployment sign-off
Skills
- Minimum of 2+ years of combined experience in business analysis and quality assurance on IT consulting projects, with direct experience supporting Salesforce implementations
- Strong background in stakeholder interviews, requirements elicitation, workflow mapping, and writing precise user stories with testable acceptance criteria for Salesforce Service Cloud and complex enterprise integrations
- Proven track record of designing, managing, and executing System Integration Testing (SIT) and End-to-End (E2E) testing frameworks—specifically validating seamless data synchronization and cross-system touchpoints
- Hands-on experience using agile backlog tools (e.g., Jira, Azure DevOps) alongside Copado for tracking requirements, test scripts, test suites, and defect logs within the Salesforce deployment lifecycle
- Familiarity with Service Cloud concepts (Case management, call center/telephony integration, agent UI) and public sector or unemployment insurance workflows
Benefits
- This is a remote position.
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Company Overview