Note: The job is a remote job and is open to candidates in USA. Energy Systems Group (ESG) is seeking a Salesforce Platform Lead to join its Sales team in a remote position. The role owns the day-to-day administration, support, health, and enhancement of ESG’s Salesforce Sales Cloud environment, while partnering with stakeholders to deliver scalable solutions, maintain data quality, and improve platform adoption.
Responsibilities
- Serve as the primary administrator and technical owner for the Salesforce platform
- Manage user setup, roles, profiles, permission sets, security access, queues, public groups, and related administrative functions
- Respond to user-generated tickets, support requests, system questions, and reported issues
- Troubleshoot and resolve bugs, configuration issues, data issues, user access issues, automation errors, and system defects
- Maintain core Salesforce configuration, including objects, fields, page layouts, Lightning record pages, record types, validation rules, flows, reports, dashboards, and list views
- Monitor system performance, user adoption, data integrity, and overall platform health
- Support Salesforce releases, sandbox testing, change management, and deployment activities
- Maintain documentation of system configuration, business processes, data definitions, and support procedures
- Lead and execute small-to-mid-sized Salesforce enhancement projects from intake through implementation
- Partner with stakeholders to understand business needs and translate them into practical Salesforce solutions
- Recommend scalable, maintainable, and best-practice-aligned solutions rather than simply fulfilling requests as submitted
- Configure and enhance Salesforce functionality using declarative tools, including Flow, dynamic forms, page layouts, validation rules, approval processes, reports, dashboards, and related platform features
- Support integrations between Salesforce and other business systems, including requirements gathering, testing, troubleshooting, and coordination with technical partners or vendors
- Evaluate the impact of requested changes on existing processes, data, reporting, user experience, integrations, and downstream systems
- Support user acceptance testing, deployment planning, training documentation, and post-launch support for system changes
- Identify opportunities to simplify processes, reduce technical debt, improve user experience, and increase Salesforce adoption
- Own and improve Salesforce data quality standards, including field usage, required data, duplicate management, naming conventions, data completeness, and reporting accuracy
- Partner with business leaders to define and maintain consistent data definitions, field governance, and reporting standards
- Monitor data quality trends and recommend corrective actions, automation, validation rules, dashboards, or process changes
- Support data imports, exports, updates, cleanup efforts, deduplication, and migration activities
- Ensure platform changes support accurate pipeline management, forecasting, reporting, and business decision-making
- Serve as a trusted Salesforce advisor to business stakeholders
- Help business users understand what Salesforce can and should do, while guiding them away from overly complex, manual, or non-scalable solutions
- Balance business needs with platform sustainability, user experience, security, data quality, and long-term maintainability
- Stay current on Salesforce releases, features, best practices, and platform capabilities
- Work with internal IT, external consultants, vendors, and business teams to ensure Salesforce solutions are properly designed, tested, documented, and adopted
Skills
- • Five or more years of hands-on Salesforce administration experience
- • Salesforce Administrator certification required
- • Strong experience configuring Salesforce Sales Cloud and/or Service Cloud
- • Experience managing users, permissions, roles, profiles, permission sets, objects, fields, page layouts, record types, validation rules, reports, dashboards, and Lightning pages
- • Hands-on experience building and troubleshooting Salesforce Flows
- • Experience supporting business users through tickets, issue resolution, enhancement requests, and system training
- • Ability to translate business requirements into scalable Salesforce configuration
- • Strong understanding of Salesforce data model, security model, automation tools, reporting, and platform governance
- • Strong data quality mindset, including experience with data cleanup, deduplication, field governance, and reporting accuracy
- • Ability to evaluate requests and recommend best-practice solutions
- • Strong problem-solving skills and ability to troubleshoot system issues independently
- • Excellent communication skills with both technical and non-technical stakeholders
- • Ability to manage multiple priorities, support requests, and enhancement projects simultaneously
- • Experience with Salesforce integrations, APIs, middleware, or third-party connected applications
- • Experience working with sales operations, sales process, pipeline management, forecasting, or CRM governance
- • Experience supporting Salesforce in a multi-region or multi-business-unit environment
- • Experience creating training materials, process documentation, release notes, and user guides
- • Experience working with sandbox environments, change sets, DevOps tools, or structured deployment processes
- • Exposure to Salesforce architecture principles, including scalable data models, automation strategy, security design, and integration patterns
- • Bachelor's degree in Information Systems, Management Information Systems, Computer Science, Business Administration, Information Technology, Data Analytics, or a related field preferred
- • Salesforce Advanced Administrator certification preferred
Benefits
- The position is remote.
- Professional growth and development programs including tuition reimbursement
- Comprehensive health, dental, vision insurance plans and wellness plans for employee and your family
- Life insurance, short-term disability, long-term disability, and supplemental benefits
- 401(k) Savings Plan
- Nine Paid Holidays with three floater holidays
- Paid Vacation and Personal/Sick Leave
- Paid Parental Leave for the birth, adoption, or placement of a child/children
- Highly competitive salaries and incentive structure
Company Overview