Note: The job is a remote job and is open to candidates in USA. Room to Read is an organization focused on improving literacy and advancing gender equality for children worldwide. The Salesforce & Fundraising Operations Associate will administer the organization’s Salesforce NPSP environment and related fundraising systems, ensuring accurate data, effective reporting, and reliable support for fundraising and donor engagement. The role also partners with internal stakeholders, provides training, and leads system enhancements and process improvements.
Responsibilities
- Manage day-to-day Salesforce NPSP administration, including configuration, user access, permissions, troubleshooting, maintenance, and system improvements
- Maintain accurate and reliable fundraising data across Salesforce and related systems, including donations, constituent records, imports, revenue tracking, and soft credits
- Build and maintain dashboards and complex Salesforce reports involving multiple objects, data sources, calculations, or business requirements, including matrix, joined, cross-object, formula-based, and custom reports
- Analyze fundraising data and prepare reports and insights to support planning, leadership decision-making, and fundraising performance
- Identify and resolve data or system issues and improve workflows, data quality, and operational efficiency
- Partner with Development & Communications, Finance, IT, and other stakeholders to understand business needs and provide Salesforce guidance and support
- Diagnose business needs by asking effective questions, clarifying objectives, and evaluating options before recommending a system, reporting, or process solution
- Recommend practical, scalable solutions, including alternative approaches when a stakeholder's initial request may not be the best solution
- Provide user support, training, onboarding, and documentation that promote effective system use and adoption
- Lead Salesforce enhancements and process improvements from planning through testing and implementation
- Prioritize competing requests based on business impact, urgency, risk, and organizational needs, and communicate priorities and expectations clearly
- Use sound judgment to make decisions, solve problems, and move work forward independently, including in ambiguous situations
- Consider the downstream impact of system changes on data, reporting, integrations, fundraising processes, and users before implementation
Skills
- **IMPORTANT: All applicants must be legally eligible to work in the country where the position is located. Room to Read is not able to provide sponsorship.**
- **Remote but open to applicants in these states only: CA, CO, CT, DC, FL, GA, IL, MD, MA, NH, NJ, NC, OR, PA, TN, VA**
- • Minimum 4 years of hands-on Salesforce administration experience, including configuration, reporting and dashboards, automation, data management, user support, and troubleshooting
- • Demonstrated ability to diagnose business needs, ask effective questions, evaluate options, and recommend appropriate CRM, reporting, and process solutions
- • Demonstrated experience building complex Salesforce reports and dashboards involving multiple objects, data sources, calculations, or business requirements
- • Strong data management skills, including data quality, integrity, governance, imports, and an understanding of how system changes may affect other processes or data
- • Demonstrated ability to work independently, solve problems, exercise sound judgment, and manage competing priorities
- • Excellent communication and relationship-building skills with both technical and non-technical stakeholders
- • Advanced Excel skills, including pivot tables, formulas, lookups, and data analysis
- • Experience administering Salesforce Nonprofit Success Pack (NPSP)
- • Experience supporting fundraising, donor management, advancement, membership, or nonprofit operations
- • Salesforce Administrator certification
- • Experience with integrated CRM, finance, fundraising, reporting, or data platforms
- • Experience working in a global organization and/or familiarity with SQL, Salesforce integrations, or Apex
Benefits
- 100% employer-paid premiums for your medical, dental, and vision coverage
- 50% medical and 100% dental and vision premium coverage for eligible dependents
- 22 days of PTO (+1 additional day accrued each year up to 27 days)
- 12.5 paid holidays
- Enrollment in a 401(k) plan with up to a 6% match
- $600/yr allowance for home office
- Certified Great Place to Work
Company Overview