Note: The job is a remote job and is open to candidates in USA. TruSummit Solutions is a Salesforce implementation partner that helps clients design and implement enterprise application solutions aligned with their strategic business needs. The Salesforce Engagement Lead/Project Manager will lead Salesforce implementation projects, oversee delivery, manage risks and stakeholders, support project managers, and ensure alignment with client and organizational objectives.
Responsibilities
- Serve as primary lead on client projects, project activities, and facilitate client stakeholder engagement to ensure successful execution and delivery
- Develop and implement relevant project management methodologies, standards, and processes to enhance project efficiency and effectiveness
- Work closely with delivery team leads and senior management to ensure high levels of client satisfaction
- Align to and champion TruSummit’s Delivery Process framework with the PM team
- Provide expert guidance and support to project managers throughout the entire project lifecycle, including planning, execution, and monitoring, to ensure successful delivery of client projects
- Identify, assess, and mitigate project risks, promptly resolving any escalated issues to minimize disruptions and maximize project outcomes
- Collaborate closely with leadership to align TruSummit's strategic goals and objectives, ensuring project activities contribute to overall organizational success
- Define and track key performance indicators (KPIs) for projects, providing regular reports and updates to leadership (internal and external)
- Lead and mentor project managers, fostering their professional growth through guidance, training, and constructive performance feedback
- Work with resourcing manager(s) to conduct resource planning and allocation to optimize project staffing
- Foster strong relationships with internal and external stakeholders, proactively managing expectations and ensuring effective communication throughout project lifecycles
- Serve as an escalation point for project resources and stakeholders
- Remote/Telecommute position with the ability to travel up to 30%
Skills
- Bachelor's or Master's degree in a relevant field. (e.g., Business Administration, Computer Science, Project Management)
- 3+ years of experience leading enterprise software implementation projects or managing a team of project managers
- 3+ years relevant industry experience in Professional Services Project Management
- Strong leadership abilities, with the capacity to drive project success and manage teams through change
- Proven experience in project management, specifically with Salesforce implementations or related CRM systems
- Demonstrated ability to quickly earn the trust of sponsors and key stakeholders, set direction and approach, resolve conflicts, deliver tough messages, and execute with limited information and ambiguity
- General familiarity with Salesforce platform capabilities, features, and best practices
- Proficiency (routinely and comfortably uses) Microsoft Office 365 products, specifically Microsoft Excel, PowerPoint, etc
- Excellent customer-facing skills, professional presence, and entrepreneurial attitude
- Knowledge and experience with formal delivery methodologies. (Agile, SCRUM, Waterfall)
- Strong written and verbal communication skills
- Self-motivated, self-directed, highly organized, strong attention to detail
- Ability to prioritize tasks, work on multiple assignments, and manage ambiguity
- Remote/Telecommute position with the ability to travel up to 30%
- All applicants must be authorized to work in the United States
Benefits
- Performance bonus
- Unlimited Paid time off
- Medical, Dental, and Vision insurance
- Flexible working schedule
- Employer-Matching 401k Retirement Plan
- Funding for each employee's professional development (Salesforce Certification, PMP, etc.)
- Reimbursement for health club memberships & internet/phone
- Certification exam bonus
- Life and disability insurance
- Company Laptop
- Charity & Volunteer Days
- Team celebrations and presidents club for all employees!
- Remote/Telecommute position
Company Overview