Note: The job is a remote job and is open to candidates in USA. Humanities Washington is a nonprofit organization that creates spaces for exploring diverse perspectives through cultural programs. They are seeking a part-time Salesforce Database Administrator & Technology Manager to manage database activities, provide technical support, and oversee IT infrastructure while ensuring data integrity and security.
Responsibilities
- Maintain strong and supportive relationships with staff, including understanding their unique business processes and database needs
- Provide oversight and support of Humanities Washington’s Salesforce database
- Maintain Salesforce database integrity, including updating and cleansing the complete database on an ongoing basis
- Ensure data security by staying current on data security practices and ensuring users have appropriate permissions levels
- Design, create, generate, and update customized database reports and dashboards across the organization and train staff on system operations
- Provide staff technical support, including logging and tracking identified system problems through resolution. Set up and train new users
- Remain current on Salesforce features and functionality, including researching, evaluating, recommending, and implementing database improvement projects on an ongoing basis
- Create and maintain documentation on Salesforce processes, policies, application configuration, and help-related materials
- Identify cost- and time-saving plug-in tools that will help Humanities Washington accomplish its goals of generating additional earned and privately raised income
- Lead program evaluation and data collection practices to ensure positive movement toward strategic goals
- Manage Humanities Washington’s annual National Endowment for the Humanities (NEH) compliance and reporting work using data stored in Salesforce
- Continuously improve the quality of Humanities Washington’s data collection practices and measurement of progress towards strategic goals
- Participate in cross-sector, aggregated efforts to improve impact measurement and reporting at the national and state level
- Additionally, in partnership with the CFO, this position will have the opportunity to oversee the organization’s full IT infrastructure
- Act as the first IT point-of-contact for staff
- Manage the relationship with Humanities Washington’s external IT services/support provider
- Collaborate with the external IT services/support provider on organizational IT strategy and planning
- Participate in creating an inclusive environment for staff and partners
- Other duties as assigned
Skills
- Active Salesforce Administrator Certification
- Proficiency in declarative point-and-click customization (flows, custom fields, page layouts, Lightning record pages)
- Strong business analysis and communication skills to translate organizational needs into technical solutions
- Technical skills to manage Salesforce profiles, roles, permission sets, and maintain high-quality data through importing, exporting, and deduplication
- Ability to automate processes, including building flows and validation rules
- Ability to build custom reports and dashboards, and track KPIs for different business units
- Ability to manage sharing rules, session security, and access controls
- Ability to create and manage online forms
- Business analysis skills to ascertain stakeholder requirements and align Salesforce capabilities with organizational goals
- Ability to solve problems and a structured mindset for troubleshooting system errors and designing scalable, user-friendly solutions
- Experience managing release schedules, executing testing cycles, and handling change management during feature rollouts
- Familiarity and enthusiasm for the humanities, understanding their important role in the cultural sector and communities
- Sensitivity to different cultures, backgrounds, and beliefs
- Salesforce Advanced Administrator certification preferred
- Familiarity with Apsona is helpful
- Familiarity with FormAssembly is helpful
Benefits
- Holiday, vacation, and sick time
- Medical/dental/vision insurance
- Life & LTD insurance
- Optional access to 403(b) retirement plan
Company Overview