Note: The job is a remote job and is open to candidates in USA. Ksolves is seeking a senior Salesforce professional to provide US-hours client coverage and support delivery across its accounts. The role combines hands-on Salesforce development, solution architecture, production issue resolution, client engagement, presales, and technical governance across multiple Salesforce clouds and integrations.
Responsibilities
- Serve as the real-time US-timezone point of contact for client stakeholders
- Provide senior architecture/delivery oversight across development, integrations, and support on active projects
- Bridge the India-based delivery pod and the client, translating requirements and surfacing risks in real time
- Lead/participate in client calls, status reviews, and steering committee updates
- Serve as the first responder for production bugs/tickets raised during US business hours; acknowledge and triage immediately, not on a delayed/queued basis
- Jump on live calls with the client as needed to understand the issue firsthand, reproduce it, and work toward resolution in real time (rather than only relaying details back to the offshore team)
- Own the ticket through to resolution, coordinating with the India-based delivery pod where deeper dev work is needed, but staying accountable for client communication and closure
- Flag recurring or high-severity issues to Ksolves leadership with root-cause context, not just status updates
- Hands-on development and configuration across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud (FSC)
- Apex, LWC, Flow, and integration development (REST/SOAP, MuleSoft, or similar middleware) as needed on other engagements
- Solution design and technical architecture for multi-cloud implementations (Core Cloud, Data Cloud, Marketing Cloud, Agentforce/AI where applicable)
- Code/design reviews and technical governance across projects
- Support presales efforts for US/UK-timezone prospects — discovery calls, solution architecture inputs, and effort estimation
- Contribute to RFP responses, SOWs, and proposal content requiring US-hours client interaction
- Represent Ksolves in early-stage client conversations, demos, and technical Q&A
- Available to support Ksolves accounts (across industries — BFSI, manufacturing, nonprofit, consumer goods, etc.) based on business need
- Act as a senior escalation point for US/UK-based clients
Skills
- 8+ years of Salesforce experience spanning both hands-on development and solution architecture
- Experience across multiple Salesforce clouds (Sales, Service, Experience Cloud; FSC strongly preferred given banking context)
- Prior experience with system integrations (MuleSoft or equivalent middleware) in regulated or enterprise environments
- Demonstrated presales/solutioning experience: discovery, estimation, proposal support
- Strong client-facing communication skills; comfortable leading conversations independently
- Based in the United States or United Kingdom, able to work core EST or PST hours
- Comfortable being a first responder on live production issues — able to quickly triage, join client calls under pressure, and drive issues to resolution rather than just escalate
- Salesforce certifications: Platform Developer, Application/System Architect, FSC Accredited Professional, or equivalent
- BFSI/banking domain exposure (Lending, payments, brokerage/wealth platforms, and Insurance)
- Exposure to Data Cloud, Marketing Cloud, or Agentforce/AI
- Experience working with distributed/offshore delivery teams
- Experience contributing to RFPs or client pitches, not just delivery
Benefits
- Remote work arrangement (physically based in the US or UK)
- Part-time engagement of 80 hours per month
Company Overview