Note: The job is a remote job and is open to candidates in USA. Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. The company is seeking an experienced Salesforce Business Analyst to bridge business needs and technology solutions across Salesforce Sales Cloud and SAP-integrated business processes. The role focuses on gathering and documenting requirements, optimizing sales processes, defining integrations, and supporting Salesforce implementations and user acceptance testing.
Responsibilities
- Partner with business stakeholders to gather, analyze, and document business requirements related to sales operations and customer lifecycle processes
- Facilitate workshops, discovery sessions, stakeholder interviews, and requirements-gathering activities
- Analyze end-to-end business processes that span Salesforce and SAP environments
- Document current-state and future-state business processes, workflows, and system interactions
- Create detailed Business Requirements Documents (BRDs); Functional Requirements; User Stories; Acceptance Criteria; Process Flows
- Work closely with Salesforce Architects and Developers to translate business requirements into scalable technical solutions
- Collaborate with SAP teams to define integration requirements and cross-system data flows
- Support requirements for Salesforce customizations involving: Sales Cloud; Salesforce Flow; Apex-based solutions; Integrations and APIs
- Assist in defining data mapping requirements between Salesforce and SAP systems
- Support User Acceptance Testing (UAT), test planning, defect management, and business validation activities
Skills
- 5+ years of Business Analyst experience supporting Salesforce programs
- 3+ years of Salesforce Sales Cloud experience
- Experience supporting Salesforce development initiatives utilizing Apex and custom solutions
- Hands-on experience gathering requirements for Salesforce-to-SAP integration projects
- Experience creating user stories and acceptance criteria for Agile delivery teams
- Strong understanding of Salesforce platform capabilities including: Accounts; Contacts; Leads; Opportunities; Activities; Reports & Dashboards; Salesforce Flow
- Strong understanding of: API-driven integrations; Data mapping; Business process flows; System interoperability
- Excellent stakeholder management and communication skills
- Ability to communicate effectively with both business and technical teams
Benefits
- Comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees.
- Salaried personnel receive paid time off.
- Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Company Overview
Company H1B Sponsorship