Note: The job is a remote job and is open to candidates in USA. FUSTIS LLC is seeking an experienced Salesforce Data Cloud/Data 360 Business Analyst for a fully remote contract-to-hire opportunity. The role focuses on gathering and translating business requirements into Data Cloud/Data 360 solutions, defining customer data use cases, and collaborating with stakeholders, architects, developers, data teams, and QA teams.
Responsibilities
- Work with business stakeholders to gather, analyze, document, and prioritize requirements for Salesforce Data Cloud/Data 360 initiatives
- Translate business requirements into functional requirements, user stories, acceptance criteria, and process flows
- Identify and define Data Cloud/Data 360 use cases across customer data, CRM, marketing, sales, service, analytics, and personalization
- Analyze data sources and understand how customer data is collected, transformed, harmonized, and unified
- Collaborate with technical architects, Salesforce developers, data engineers, and administrators to define appropriate solutions
- Support requirements around data ingestion, data mapping, data modeling, identity resolution, calculated insights, segmentation, and data activation
- Assist with defining and documenting the Customer 360 / Unified Data Model and business rules
- Facilitate workshops, requirement-gathering sessions, stakeholder interviews, and solution discussions
- Create process flows, data-flow diagrams, functional specifications, and business requirement documents
- Partner with QA teams to develop test scenarios, test cases, and UAT acceptance criteria
- Support UAT, defect triage, validation, and production readiness
- Analyze data quality issues and work with technical teams to identify root causes and remediation approaches
- Communicate complex Salesforce and data concepts to business stakeholders in clear, understandable terms
- Support continuous improvement and identification of additional Data Cloud/Data 360 use cases
Skills
- Work Authorization: US Citizens/ GC holders only
- • 5+ years of experience as a Business Analyst in Salesforce or enterprise technology environments
- • Hands-on experience working with Salesforce Data Cloud / Data 360
- • Strong understanding of customer data management and Customer 360 concepts
- • Experience gathering and documenting business and functional requirements
- • Experience creating user stories, acceptance criteria, process flows, and functional specifications
- • Understanding of data integration, data mapping, data transformation, and data quality concepts
- • Experience working with Salesforce CRM and Salesforce ecosystem components
- • Strong understanding of data models, business rules, and data relationships
- • Experience supporting UAT and working with QA/development teams
- • Excellent communication, presentation, analytical, and stakeholder-management skills
- • Ability to work independently in a fully remote environment
- • Experience with Data Cloud/Data 360 Identity Resolution
- • Experience with Data Model Objects (DMOs) and Unified Data Model concepts
- • Experience with Data Streams, data ingestion, calculated insights, segmentation, and activation
- • Experience with Salesforce Marketing Cloud, Sales Cloud, Service Cloud, or Commerce Cloud
- • Knowledge of Snowflake, Databricks, BigQuery, AWS, or other enterprise data platforms
- • Experience with zero-copy data integration/federation
- • Familiarity with Agentforce and AI use cases within the Salesforce ecosystem
- • Salesforce Business Analyst or Data Cloud/Data 360 certification is a plus
- • Experience in Agile/Scrum environments and tools such as Jira and Confluence
Benefits
- 100% remote contract-to-hire opportunity
- Long-Term / Contract-to-Hire
Company Overview