Note: The job is a remote job and is open to candidates in USA. Hilton is a hospitality company seeking a Salesforce Business Analyst to support its Development Analytics Technology team. The role bridges business stakeholders and technical teams by supporting Salesforce operations, gathering requirements, coordinating projects, maintaining data integrity, and improving business processes and user experience.
Responsibilities
- Collaborate with business stakeholders and technical teams to gather requirements, document business processes, support project delivery, and test new system functionality and enhancements
- Support Salesforce and Developmental Operational processes by troubleshooting customer support issues, managing user requests, processing specialty development deals, maintaining data quality, and implementing process improvements
- Monitor and audit system data, investigate recurring issues, connect teams to coordinate resolutions, and identify efficiency opportunities and overall user experience improvements
- Build strong partnerships across business, technology, and operations teams to facilitate project delivery, enhance system functionality, support users, and ensure accurate and reliable business data
- Effectively balance multiple projects and priorities, proactively identify opportunities to support development goals, and serve as a trusted and communicative partner to both business and technical stakeholders
- Prepare and act as point of contact on small to medium level enhancement request projects and assist with larger projects
- Conduct routine database audits and quality reviews to identify discrepancies, duplicate data, missing information, and process gaps
- Coordinate and process specialty development deal records to appropriate stakeholders
Skills
- - Strong analytical and problem-solving skills with the ability to translate business needs into system requests
- - Advanced proficiency in Salesforce, including reporting, dashboards, and data management
- - Excellent attention to detail with a strong commitment to data accuracy and quality
- - Ability to manage multiple projects, priorities, and deadlines simultaneously
- - Strong communication and interpersonal skills with the ability to collaborate effectively across business and technical teams
- - Experience identifying process gaps and implementing improvements to enhance efficiency and user experience
- - 4+ years of advanced experience in business analysis, database management, business process support, or related roles
- - 3+ years of advanced hands-on experience with Salesforce, including reporting, dashboards, and data management
- - Experience managing multiple projects, priorities, and deadlines simultaneously while maintaining strong attention to detail and commitment to data accuracy
- - 2+ years of work experience in analytics, consulting, hospitality, real estate development, or related fields is preferred
- - Salesforce Certified Platform Foundations or Salesforce Business Analyst Certification is preferred
Benefits
- US based remote role with a preference for a candidate in EST or CST
Company Overview