Note: The job is a remote job and is open to candidates in USA. Talemexa is seeking a Salesforce Administrator to manage, configure, and maintain its Salesforce CRM platform. The role supports business requirements and reliable information for sales and customer service teams through system administration, user support, data quality, and process improvements.
Responsibilities
- User and Access Management: Create and manage Salesforce user accounts, profiles, roles, permission sets, and access controls in accordance with organizational security requirements
- CRM Configuration: Configure Salesforce objects, fields, page layouts, record types, validation rules, and other platform features to meet business needs
- Workflow Automation: Develop and maintain automated business processes using Salesforce Flow and other appropriate automation tools to reduce manual work and improve operational efficiency
- Reports and Dashboards: Build, customize, and maintain reports and dashboards that provide actionable insights into sales performance, customer service activities, and business operations
- Data Quality Management: Maintain accurate and consistent CRM records by performing data validation, identifying duplicate entries, resolving inconsistencies, and supporting data cleanup activities
- System Maintenance and Troubleshooting: Investigate Salesforce system issues, troubleshoot configuration problems, and coordinate with technical teams when advanced support is required
- User Support and Training: Provide day-to-day assistance to Salesforce users, answer system-related questions, and deliver guidance or training to improve platform adoption
- Business Process Optimization: Collaborate with sales, customer service, and other departments to identify workflow improvements and align Salesforce functionality with business objectives
- Documentation: Maintain clear documentation of system configurations, automation rules, process updates, and administrative changes
- Security and Compliance: Follow established data security practices and access management policies to protect sensitive business and customer information
Skills
- Practical understanding of Salesforce CRM configuration, user management, and security settings
- Familiarity with Salesforce Flow, workflow automation, reports, and dashboards
- Knowledge of CRM data management, data validation, and duplicate management practices
- Understanding of sales and customer service business processes
- Strong troubleshooting, analytical thinking, and problem-solving abilities
- Excellent communication, documentation, and collaboration skills
- Salesforce Administration and CRM Configuration
- User Management, Profiles, Roles, and Permissions
- Salesforce Flow and Workflow Automation
- Reports, Dashboards, and Performance Tracking
- CRM Data Management and Data Quality
- System Troubleshooting and Issue Resolution
- Business Process Analysis and Optimization
- Technical Documentation and User Training
- Attention to Detail and Organizational Skills
- Communication and Cross-Functional Collaboration
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
- Previous experience as a Salesforce Administrator, CRM Administrator, or in a similar system administration role
- Salesforce Administrator certification
Company Overview