Note: The job is a remote job and is open to candidates in USA. Technatomy Corporation is dedicated to delivering innovative solutions and is seeking a Salesforce Administrator to support a mission-focused enterprise modernization effort within the Department of Veterans Affairs. The Administrator will configure and administer Salesforce capabilities, ensuring secure and scalable operations while collaborating with various stakeholders.
Responsibilities
- Administer Salesforce development, testing, and production environments; support sandbox planning, environment readiness, access provisioning, refresh coordination, and controlled configuration changes
- Configure and maintain users, license assignments, roles, public groups, queues, permission sets, profiles where required, field-level security, sharing rules, record-level access, and other approved least-privilege controls
- Configure Salesforce applications, standard and custom objects, fields, relationships, record types, page layouts, Lightning pages, Dynamic Forms, validation rules, approval processes, notifications, and related platform components
- Build and maintain declarative automation using Salesforce Flow and standard platform capabilities for case routing, task generation, approvals, notifications, status progression, and other approved business workflows
- Configure and support Service Cloud case-management capabilities for intake, profile and lifecycle management, reviews, workload assignment, correspondence, status tracking, audit history, and operational processing
- Administer Experience Cloud configuration supporting external-user access, portal membership, navigation, page visibility, applicant profiles, online submissions, document upload, status tracking, messaging, and Requests for Information responses
- Create and maintain reports, dashboards, list views, audit outputs, and monitoring information supporting workload management, processing visibility, service-level tracking, and business decision-making
- Support data administration and migration by assisting with imports and exports, validating target objects and mappings, reviewing mock-load results, reconciling records, and helping maintain data quality
- Coordinate Salesforce-side configuration and access requirements for approved integrations with the Digital Integration Platform, SharePoint Online, email, notification, document, reporting, and other enterprise services
- Maintain source-controlled Salesforce metadata and support CI/CD pipelines, deployment packages, environment promotions, release validation, rollback planning, and production-readiness activities
- Perform configuration testing, security and access validation, regression support, test-data setup, defect triage, and troubleshooting; support System Integration Testing and User Acceptance Testing
- Monitor platform health, user access, automation behavior, reports, audit information, and production operations; investigate issues and coordinate resolution with developers, architects, and platform owners
- Participate in Agile sprints, Program Increment planning, backlog refinement, estimation, sprint reviews, demonstrations, retrospectives, release planning, and technical working sessions
- Maintain configuration documentation, access matrices, administrator guides, runbooks, and knowledge-transfer materials; support deployment, cutover validation, Hypercare, stabilization, and operational transition
Skills
- 3+ years of hands-on Salesforce administration and configuration experience supporting enterprise applications or complex business workflows
- Strong experience with Salesforce declarative capabilities, including Flow, Lightning App Builder, Dynamic Forms, objects, record types, page layouts, validation rules, approval processes, queues, notifications, reports, and dashboards
- Hands-on experience administering Salesforce Service Cloud and familiarity with Experience Cloud or comparable external-user portal configuration
- Working knowledge of Salesforce security and access administration, including roles, permission sets, profiles, field-level security, sharing rules, record-level access, auditability, and least-privilege principles
- Experience administering Salesforce environments and sandboxes and supporting source control, CI/CD, metadata deployment, environment promotion, release validation, and production readiness
- Experience creating and maintaining operational reports, dashboards, list views, audit outputs, and monitoring information for business and technical stakeholders
- Experience supporting Salesforce data management, including imports and exports, data-quality controls, mapping validation, duplicate handling, migration testing, reconciliation, and production conversion
- Ability to troubleshoot user access, declarative automation, data, reporting, and configuration issues and coordinate resolution across technical and business teams
- Experience working in Agile delivery environments and collaborating with architects, developers, business analysts, integration and data resources, testers, DevSecOps engineers, trainers, and customer stakeholders
- Strong analytical, organizational, documentation, and communication skills, with the ability to manage assigned work through configuration, testing, deployment, and support
- Ability to administer solutions containing sensitive or personally identifiable information and support applicable security, privacy, audit, records-management, and accessibility requirements
- Bachelor's degree in Computer Science, Information Systems, Business Information Technology, Engineering, or a related discipline, or an equivalent combination of education, professional certifications, and relevant experience
- Must be able to obtain and maintain a Public Trust clearance
- This position requires U.S. citizenship or lawful permanent resident status
- Salesforce certifications such as Salesforce Certified Administrator, Advanced Administrator, Platform App Builder, Service Cloud Consultant, or Experience Cloud Consultant are preferred but not required
- Experience supporting Federal, state, healthcare, legal, financial, or other regulated environments; Department of Veterans Affairs experience is a plus
- Familiarity with enterprise integration platforms such as MuleSoft or the VA Digital Integration Platform and with SharePoint Online or comparable document-management integrations
- Experience supporting legacy data migration, document-management services, correspondence or notification services, and production conversion activities
- Exposure to Section 508 accessibility, security and privacy reviews, records-management requirements, audit evidence, or Authority to Operate activities
- Familiarity with DevSecOps pipelines, release governance, operational monitoring, document-generation capabilities, or Microsoft Power BI integration
Company Overview