Note: The job is a remote job and is open to candidates in USA. Abnormal AI is seeking a Salesforce Administrator to manage its day-to-day Salesforce administrative ticket queue and backlog. The role focuses on delivering declarative Salesforce solutions, supporting Sales and Marketing Operations stakeholders, assisting end users, maintaining documentation, and escalating specialized requests when needed.
Responsibilities
- Work the Salesforce administrative ticket queue and backlog end to end: scope complexity, prioritize, and ship resolutions for Sales Ops and cross-functional GTM stakeholders
- Serve as the dedicated Salesforce point of contact for top of funnel workstreams, supporting needs like campaign infrastructure and lead/contact routing and personalization
- Build and maintain declarative solutions using clicks-not-code: Flow, validation rules, page layouts, record types, permission sets, and reports/dashboards
- Provide fast, accurate day-to-day Salesforce support to end users across the GTM org
- Use and evolve AI-assisted tooling to speed up requirements gathering and solution design, and to keep documentation and end-user guides current
- Escalate requests that require custom development, platform security changes, or integration work to the appropriate specialist
- Monitor and report on backlog health — ticket volume, aging, and throughput — flagging capacity risk before it becomes a bottleneck
Skills
- 2–4 years of hands-on Salesforce Administration experience in a production, multi-user org
- Salesforce Administrator certification required
- Strong declarative configuration skills: Flow, validation rules, permission sets, page layouts, record types, and reports/dashboards
- Demonstrated ability to work a high-volume ticket queue: prioritization, resolution, and clear communication with non-technical requesters
- Experience supporting Sales and/or Marketing Operations stakeholders in Salesforce (campaign infrastructure, routing, lead/contact management)
- Ability to scope and estimate work and communicate realistic timelines to requesters
- Experience with Salesforce CPQ from an end-user or configuration perspective
- Familiarity with AI-assisted development or documentation tools
- Experience building or using internal automation/AI tooling to speed up support workflows
- Bachelor's degree or equivalent experience
Benefits
- This role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.
Company Overview
Company H1B Sponsorship