Note: The job is a remote job and is open to candidates in USA. TaxSlayer is a leading innovator in tax prep software, empowering individuals and small businesses to file their tax returns online. They are seeking a detail-oriented Salesforce Administrator to support the administration of their Salesforce Sales Cloud platform, ensuring data integrity and implementing solutions that enhance business processes.
Responsibilities
- Configure and maintain Salesforce functionality, including custom objects, fields, page layouts, validation rules, reports, dashboards, and flow automations
- Oversee the deployment, customization, and ongoing administration of the Salesforce CRM platform
- Partner with Sales, Marketing, and other business stakeholders to support key business processes and deliver reporting and analytics that drive informed decision-making
- Develop, maintain, and enhance Salesforce documentation, training materials, and user support resources to encourage platform adoption and effectiveness
- Support Salesforce integrations, monitor data flows, troubleshoot issues, and collaborate with internal and external partners to ensure seamless system performance
- Manage data quality initiatives, including imports, exports, duplicate management, and data cleanup activities
- Monitor system performance, troubleshoot issues, and implement enhancements that improve user productivity and overall experience
- Maintain platform security through role hierarchies, permissions management, access controls, and auditing activities
- Gather business requirements and translate them into effective Salesforce solutions
- Stay current on Salesforce platform enhancements, releases, and best practices to continuously improve system capabilities
Skills
- Experience administering Salesforce Sales Cloud environments
- Strong knowledge of Salesforce platform administration, configuration, and ongoing platform management
- Experience configuring workflows, reports, dashboards, permissions, and security settings
- Understanding of Salesforce automation tools, including Salesforce Flow
- Experience supporting data integrity, data migration, imports, exports, and data quality initiatives
- Experience supporting and troubleshooting system integrations and data flows across connected platforms
- Ability to monitor and maintain accurate, secure, and reliable data within Salesforce
- Ability to analyze business requirements and translate them into practical technical solutions
- Strong troubleshooting, analytical, and problem-solving skills
- Demonstrated ability to work independently with moderate supervision and sound judgment
- Strong communication skills with the ability to collaborate effectively across technical and non-technical teams
- Experience supporting end users through training, documentation, and ongoing system support
- Ability to build productive relationships with stakeholders across multiple business functions
- Bachelor's degree or international equivalent required
- Two (2) or more years of experience administering Salesforce Sales Cloud required. Salesforce Data Cloud experience is preferred
- Salesforce Certified Platform Administrator certification required
- Experience administering Salesforce Data Cloud
- Experience supporting cross-platform integrations in complex business environments
- Experience developing reports and dashboards that provide actionable business insights
- Experience supporting user adoption initiatives, onboarding, and training programs
- Knowledge of Salesforce platform enhancements, governance, security, and compliance best practices
Benefits
- Fully remote position
- Enjoy remote and hybrid work opportunities, depending on the role and team needs.
- Full-time employees receive a robust PTO bank, plus paid holidays
- Medical, Dental, and Vision insurance through Aetna and SunLife
- Coverage options include: Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family
- Access to a Wellness Program
- On-site fitness facility
- 401(k) with a 150% match on up to 3% of your contribution
- Performance-based bonuses
- Regular salary reviews
- Company-paid life insurance
- Company-paid short-term disability
- Company-paid long-term disability
- Optional critical illness and accident insurance
- Education assistance to support your professional development
- Company-paid parking
- Company store
- Unlimited free coffee
Company Overview