Note: The job is a remote job and is open to candidates in USA. OVA.Work is seeking a Salesforce Administrator to manage, configure, and optimize the Salesforce platform to support business operations. The ideal candidate will collaborate with business stakeholders to improve processes and ensure data quality.
Responsibilities
- Administer and maintain the Salesforce platform, ensuring high availability and performance
- Configure and customize Salesforce using declarative tools such as Flows, Validation Rules, Approval Processes, and Custom Objects
- Manage users, roles, profiles, permission sets, and security settings
- Create and maintain reports, dashboards, and analytics for business users
- Implement automation using Salesforce Flow and Process Automation
- Manage data imports, exports, cleansing, and deduplication using Data Loader or similar tools
- Support Salesforce releases, testing, deployments, and system enhancements
- Troubleshoot user issues and provide timely resolution
- Collaborate with business stakeholders to gather requirements and implement solutions
- Maintain documentation, user guides, and system configurations
- Ensure data integrity, governance, and compliance with organizational policies
Skills
- Strong knowledge of Salesforce administration and platform configuration
- Experience with user management, security model, roles, profiles, and permission sets
- Hands-on experience with Salesforce Flow, Validation Rules, Approval Processes, and Workflow automation
- Proficiency in creating reports, dashboards, and custom fields/objects
- Experience with data management tools such as Data Loader
- Understanding of Salesforce Sales Cloud and Service Cloud
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication and stakeholder management skills
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field
- 2–5 years of Salesforce Administration experience
- Salesforce Certified Administrator certification is preferred
- Additional certifications such as Advanced Administrator or Platform App Builder are a plus
- Experience with Salesforce Lightning Experience
- Knowledge of Salesforce integrations using APIs and third-party applications
- Familiarity with AppExchange applications
- Basic understanding of Apex, SOQL, and Lightning components
- Experience with DevOps tools and change management
- Knowledge of Agile/Scrum methodologies
- Experience with Sales Cloud, Service Cloud, or Experience Cloud
- Knowledge of CRM best practices and business process optimization
- Experience supporting enterprise Salesforce implementations
- Familiarity with integration tools such as MuleSoft or Informatica is an advantage
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