Note: The job is a remote job and is open to candidates in USA. GBG enables safe and rewarding digital lives by helping people and businesses verify identity and address information through technology and data. The Salesforce Administrator will manage, configure, secure, and support the Salesforce platform while assisting users, optimizing data, delivering enhancements, and supporting global operations.
Responsibilities
- Manage user accounts, roles, permission sets, profiles, and security settings
- Handle day-to-day support requests and system administration tasks
- Monitor system performance, conduct routine maintenance, and manage scheduled jobs
- Perform data imports, deduplication, and data quality checks
- Configure objects, fields, page layouts, record types, and list views
- Build reports and dashboards to support business decision-making
- Create and maintain declarative automation such as validation rules, workflows, and flows
- Assist with user acceptance testing and deployment of configuration changes
- Provide training and guidance to users across teams to ensure effective platform use
- Maintain platform documentation including configuration records, user guides, and FAQs
- Contribute to user onboarding and platform adoption activities
- Serve as a liaison between end users and technical teams to relay feedback and enhancement opportunities
Skills
- Experience administering Salesforce environments (Sales Cloud, Service Cloud, or Revenue Cloud)
- Strong knowledge of Salesforce standard functionality and configuration tools
- Excellent problem-solving and communication skills
- Ability to manage multiple tasks and support requests in a fast-paced environment
- Proficiency with data tools (e.g., Data Loader)
- Relevant Salesforce Certifications
- Experience with user training or platform adoption initiatives
- Experience with SOQL, Prompt Engineering & Flows
- Familiarity with DevOps tools such as Gearset, Copado, or SFDX
- Experience working with Agile, product-centric delivery models, or CoEs
- Proficient and Fluent in adoption and application of AI tooling and solutions
Benefits
- Full-time employment
- Remote workplace
Company Overview
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