Note: The job is a remote job and is open to candidates in USA. Harvey Nash is a national, full-service talent management firm specializing in technology positions. The System Administrator will report to the Platform Admin Team Manager and will be responsible for gathering and analyzing business requirements, developing future state designs, writing user stories, and more across various business areas.
Responsibilities
- Lead the analysis of hard to complex business level requirements/user stories to translate into platform solutions and configuration with limited or no supervision
- Provide input in cross-functional sessions to assess requirements and propose out-of-the-box platform solution options. Ensure traceability of solutions back to performance goals and metrics
- Define and configure prototype solutions
- Responsible for configuration and quality assurance of low to moderately complex solutions using best practice and low-code platform configuration
- Facilitate troubleshooting, root cause analysis, and issue resolution to meet SLAs
- Act as the liaison between IT and business areas in support of extensions and service packs
- Research, advice, and documents on best practices for Salesforce solutions and remain current on Salesforce.com releases and new features
Skills
- Requires advanced knowledge on the Salesforce software platform and a minimum of two years of hands-on experience with Salesforce platform
- Requires experience in platform administration, solutioning, configuration, product management or technology implementation using agile development life cycle (SDLC) protocols
- Requires Salesforce Certified Platform Administrator Certification
- Bachelor's degree in technical fields such as computer science, computer engineering or related field required
Company Overview