Note: The job is a remote job and is open to candidates in USA. Watts Water Technologies is dedicated to providing safe, clean water for the world and is seeking a Salesforce Administrator to join their Information Technology team. This role involves day-to-day administration and continuous improvement of Salesforce platforms, ensuring they align with business needs and support users across functions and regions.
Responsibilities
- Serve as the lead Salesforce administrator for Watts Global platforms and modules
- Administer, configure, maintain, and continuously improve Salesforce environments
- Manage users, roles, profiles, permission sets, queues, groups, and security
- Design and maintain objects, fields, page layouts, record types, validation rules, flows, dashboards, and reports
- Support Sales Cloud, ARM/RCA/CPQ, Service Cloud, and related Salesforce capabilities across the company
- Partner with business stakeholders to gather requirements, recommend solutions, and deliver enhancements
- Actively participate in Salesforce architecture, solution design, and design review activities to ensure enhancements are scalable, supportable, and aligned with platform standards
- Perform hands-on development where appropriate, including declarative automation and development in partnership with internal and external teams
- Support release management, testing, deployments, and issue resolution
- Monitor platform health, data quality, adoption, and performance, and drive continuous improvement
- Develop and maintain documentation, training materials, and standard operating procedures
- Troubleshoot user issues, manage support requests, and coordinate with internal teams and external partners
- Ensure platform changes align with governance, compliance, security, and data management standards
- Stay current on Salesforce releases and best practices and recommend improvements that increase business value
- Contribute to team success and support additional projects and responsibilities
- Uphold Watts values of Integrity, Accountability, Continuous Improvement, and Transparency
Skills
- Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience
- 5+ years of Salesforce administration experience in a global or enterprise environment, including Sales Cloud, ARM/RCA/CPQ, Service Cloud, and related Salesforce capabilities
- Strong hands-on knowledge of Salesforce configuration, security, data management, automation, reporting, dashboards, user administration, flows, validation rules, and change or release processes
- Ability to gather requirements, translate them into scalable Salesforce solutions, and actively participate in architecture, solution design, development, and testing
- Working knowledge of Salesforce development concepts, including Apex, Lightning Web Components, APIs, integrations, or related platform capabilities
- Experience supporting complex global organizations across regions, business units, legal entities, brands, operating models, and geographically dispersed stakeholders
- Experience in manufacturing or complex commercial environments, including product structures, quoting needs, customer service requirements, and business integrations or organizational transitions
- Strong troubleshooting, analytical, communication, interpersonal, organizational, and problem-solving skills, with the ability to manage multiple priorities
- Understanding of platform governance, data quality, compliance, security, and system administration best practices
- Ability to comply with applicable laws, policies, regulations, employment eligibility, background check, and any required pre-employment testing requirements
- Salesforce Administrator certification or related Salesforce credentials
- Experience with Salesforce Revenue Cloud Advanced, CPQ, B2B sales, customer service, or other commercial platform capabilities
- Experience contributing to Salesforce technical design, architecture standards, solution review processes, integrations, or connected business systems
- Experience working with offshore or third-party support teams and creating user training, documentation, or support materials
Benefits
- Comprehensive medical and dental coverage, retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
Company Overview