Note: The job is a remote job and is open to candidates in USA. ePlus inc. is a technology solutions company seeking a Sales Support Representative to generate new business and manage existing customer activity. The role supports the sales cycle through order processing, delivery and invoicing follow-up, customer assistance, quoting, vendor coordination, problem resolution, and identifying add-on opportunities.
Responsibilities
- Accurately place orders into the system from customer-issued PO’s
- Follow-up on orders to ensure their successful delivery within customer expectations
- Lead open order management, insuring that open orders are delivered to the customer expediently and accurately
- Confirm that all invoicing activity is taking place in a timely and accurate manner
- Take a proactive role with problem resolution at the customer and supplier levels
- Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus
- Assist customers with Returns issues, order inquiries, and any other requests for information
- Develop successful relationships with sales, vendors, and internal departments
- Assist with quoting
- Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
- Use proper decorum in all communications with customers both internal and external
- Projects and additional responsibilities as needed or assigned
Skills
- 1+ years of sales or customer service experience
- Knowledge of computers/networking and the IT industry as a whole
- Excellent communication/phone skills is a must
- Ability to prioritize and multi task is a must
- Must be a team player with a positive attitude
- Knowledge of Microsoft office suite of products is a must
- Bachelor's degree preferred
Benefits
- Commissions and discretionary bonuses may be included in the compensation structure.
- Medical benefits, dependent on the position offered.
- 401(k) eligibility, dependent on the position offered.
- Employee stock purchase program, dependent on the position offered.
- Paid time off benefits, such as vacation, sick time, and personal leave, dependent on the position offered.
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