Note: The job is a remote job and is open to candidates in USA. Medical Mutual is a health insurance company providing health, life, disability, dental, vision, and indemnity plans. The Sales Support Coordinator supports the individual market channel by managing agent onboarding, training, sales support, new business submissions, commissions, claims, and customer service while collaborating with the Sales Leader to drive growth and retention.
Responsibilities
- Supports various office support tasks, including expense management for self- marketing, lead Matchback, maintains producer records, business cards, backup duties for other offices, meeting planning and events, office supplies, bonus administration, and weekly reporting
- Handles all sales support and customer service tasks accessible through the company sales portals. Escalates complex or unresolved issues to the agency support team and ensure timely, satisfactory resolutions
- Serves as the primary point of contact for the sales office, providing comprehensive phone and email support to address questions and needs from agents and customers
- Provides all necessary support following policy issuance to ensure a seamless experience for agents and customers. Supports and troubleshoots new business submission efforts, acting as the first line of defense for agent questions or issues
- Facilitates a smooth and comprehensive onboarding process for all new agents, ensuring they are well-integrated into the organization
- Performs other duties as assigned
Skills
- Note: This is a remote position based in the state of Texas. Applicants must reside within the state of Texas to be considered for this role
- * Equivalent education and experience directly related to the role may substitute for a degree
- * Proficient in MS Outlook, Excel, PowerPoint, and Word
- * Excellent verbal and written communication skills
- * Excellent organizational and time management skills
- * Ability to learn the Company's product offerings, systems, and operational policies and procedures
- * Knowledge of standard customer service practices and principles
- * Associate's Degree in Business Administration or related field preferred
- * 2 years of support experience in Sales, Sales Operations preferred
- * 1 year of health insurance experience preferred
Benefits
- The position is remote and based in the state of Texas.
- We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
- Employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available.
- On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
- Discounts at many places in and around town, just for being a Medical Mutual team member.
- The opportunity to earn cash rewards for shopping with our customers.
- Business casual attire, including jeans.
- Employee bonus program.
- 401(k) with company match up to 4% and an additional company contribution.
- Health Savings Account with a company matching contribution.
- Excellent medical, dental, vision, life and disability insurance.
- Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
- Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
- After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.
- Career development programs and classes.
- Mentoring and coaching to help you advance in your career.
- Tuition reimbursement up to $5,250 per year, the IRS maximum.
- Diverse, inclusive and welcoming culture with Business Resource Groups.
Company Overview