Note: The job is a remote job and is open to candidates in USA. Mint Green Group is a North American sports and lifestyle distribution company representing recognized sports and lifestyle brands. The Sales Support Coordinator serves as a key contact for customers and sales representatives, managing order entry, platform support, issue resolution, order tracking, reporting, and coordination across sales, product, and operations teams.
Responsibilities
- Ensuring the smooth and accurate execution of order entry, including the correct application of discounts and commissions
- Become a NuOrder & NetSuite “ninja”, to provide customers and reps with support in using the platform to manage their business with greater independence
- Provide timely and helpful responses to customers and sales reps, moving them from problem to resolution with minimal stress
- Be proactive in identifying recurring issues and elevating these issues to the broader operations team so they can be prevented in the future
- Be proactive in staying in touch with what’s going on with our brands from the standpoint of marketing, social and PR, so you can share newsworthy updates about the growth of the brands customers are buying from us
- Prepare and research return authorization requests from customers
- Prepare and research short shipment/over shipment requests from customers
- Communicate daily with product and sales teams to ensure that pertinent information about order changes, delays or new opportunities are being channeled out to the reps and customers
- Assist product managers with identifying sales and customer trends
- Work with colleagues on Sales Support Team to ensure maximize efficiencies with processes and daily activities
- Attend regular meetings with department staff to discuss expectations and address team concerns
- Work with the team to coordinate effectively with both sales and operations, to ensure the timely movement of business from order to shipping
- Plan and track progress of customer order pool and other key customer service metrics
- Familiarize yourself with, use, and maintain regular reporting tools for stakeholders regarding the progress against milestones and targets
- Develop efficient structure for servicing accounts at the highest level
Skills
- 2+ years of experience in customer service, sales support, order management, or a related role (industry-specific experience in apparel, wholesale, or consumer goods a plus)
- Experience working with order management or ERP systems (NuOrder, NetSuite, or similar platforms strongly preferred)
- Experience handling return authorizations, shipment discrepancies, or similar order-resolution processes
- Demonstrated success working cross-functionally with sales, product, and operations teams
- Experience tracking and reporting on customer service metrics or KPIs
- Familiarity with brand marketing, social media, or PR a plus, with interest in staying current on brand news and growth
- Strong verbal and written communication skills, with the ability to de-escalate and resolve issues efficiently
- High attention to detail, particularly with order accuracy, discounts, and commission application
- Proficiency (or ability to quickly become proficient) with NuOrder, NetSuite, or comparable order management/CRM platforms
- Strong organizational skills and ability to manage multiple priorities and deadlines
- Analytical mindset, with comfort using reporting tools to track metrics and progress against targets
- Proactive, solutions-oriented approach to identifying and preventing recurring issues
- Collaborative team player who works effectively across sales, product, and operations functions
- Customer-service orientation with a focus on building trust and independence for customers and reps
- Foundational AI literacy, including experience using generative AI tools, and a proactive mindset to experiment with new technologies to drive productivity and innovation
Benefits
- Competitive group insurance plan – Top of the line health & dental coverage with competitive rates & Mint covers 50% of premium costs
- RRSP matching plus at-source contributions to your TFSA and RRSP
- Dedicated funding for learning and development
- Budgeted activities, events, and services designed to truly engage our team based on real employee feedback
- Recognition & rewards – We celebrate individual contributions through equitable, competitive compensation, company-wide bonuses, and ongoing performance and salary reviews
- A best-in-class onboarding program that helps you integrate quickly, ramp up faster, and start making an impact right away
- Hybrid work model – we embrace a balance of in-office & remote work that complements employee wellbeing, collaboration & productivity.
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