Note: The job is a remote job and is open to candidates in USA. FUJIFILM Healthcare Americas Corporation develops healthcare imaging and diagnostic solutions, including enterprise imaging and PACS software. The Operations Associate, Informatics supports Synapse Select PACS customer account relationships, billing and contract processes, customer databases, cancellations, and internal operational procedures. The role also provides administrative support and ensures compliance with quality and medical device regulatory requirements.
Responsibilities
- Maintain fluent knowledge of sales models, contracts, and available product options for the Synapse Select product. Maintain and update reference documentation under the direction of Manager of Operations – Informatics, Global Product Manager, and Sales Team
- Proactively work with customers to update and maintain customer contact information. Maintain multiple customer databases. Act as a liaison between customers and Fujifilm departments
- Work closely with Global Product Manager, Finance departments and Sales Team to address billing issues. Provide customers with detailed account information as needed
- Provide customer account and business metric data to Global Vice President Cardiovascular Business and Global Product Manager. Identify contract inadequacies. Provide follow up and support for efforts to increase profit margins while supporting process standardization
- Intake cancellations. Provide customers with information on cancellation processes and communicate cancellations internally with affected departments. Manage and track tasks associated with cancellations
- Provide Administrative Assistant work as needed including but not limited to; scheduling internal and external meetings, and sending customer notifications following established processes or upon request from legal and/or leadership
- Comply with the company’s Quality Management System
- Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards
Skills
- Minimum of 1-2 years of relevant experience
- Fluent in Microsoft Office Products
- Ability to provide support on multiple projects at the same time
- Able to work independently in a fast paced, deadline driven environment and multitask within an environment of rapidly changing priorities
- Strong interpersonal, verbal and written communication skills
- Strong problem-solving skills
- Extreme attention to detail
- Usual office working conditions
- Frequently required to sit, talk, or hear
- Good manual dexterity
- Ability to sit for extended periods
- Occasional (up to 10%) travel may be required based on business need
- Associate's degree in business preferred or equivalent experience
- Experience working with customer contracts preferred
- Experience with internal software tools such as Salesforce, Salesforce Service, and SAP are a plus
- Occasionally lift and/or move up to 10 pounds
Benefits
- Full-time position
- Remote work arrangement
- Dynamic, flexible work environment
Company Overview