Note: The job is a remote job and is open to candidates in USA. Fusable provides data-driven solutions for the trucking, agriculture, and construction industries. The Sales Operations Process & Reporting Analyst improves revenue process effectiveness, scalability, and adoption by partnering with cross-functional teams to optimize workflows, gather business requirements, develop reporting and analytics, and support process enhancements and user adoption.
Responsibilities
- Partner with Sales, Customer Success, Marketing, Finance, and Revenue Operations leaders to evaluate, document, and improve end-to-end revenue processes from lead generation through renewal and expansion
- Identify process inefficiencies, bottlenecks, and adoption challenges and recommend solutions that improve productivity, consistency, and scalability
- Lead process mapping activities and maintain current-state and future-state workflows for key sales and customer lifecycle processes
- Support continuous improvement initiatives related to lead management, opportunity management, forecasting, quoting, contracting, renewals, and customer lifecycle management
- Gather, document, prioritize, and maintain business requirements for process, reporting, and system enhancement requests
- Serve as the primary liaison between business stakeholders and Technology teams to ensure business needs are clearly defined and understood
- Develop business requirements, user stories, acceptance criteria, testing plans, and process documentation to support organizational initiatives
- Coordinate user acceptance testing and validation activities for system and process changes prior to deployment
- Develop, maintain, and enhance reports, dashboards, and performance metrics that provide actionable insights for Sales Leadership and cross-functional stakeholders
- Partner with business leaders to define key performance indicators (KPIs) and reporting needs aligned to organizational goals
- Monitor reporting effectiveness and recommend modifications as business priorities evolve
- Analyze trends, performance metrics, and operational data to support strategic decision-making
- Create and maintain process documentation, standard operating procedures, reference materials, and user guides for key revenue-generating processes
- Partner with enablement and business leaders to support communication, training, and adoption of new processes and workflows
- Establish and maintain governance around process documentation to ensure employees have access to clear and current information
- Partner with business stakeholders to establish and maintain data quality standards
- Identify trends and root causes related to data quality issues and recommend corrective actions
- Support data stewardship initiatives that improve reporting accuracy, forecasting reliability, and operational decision-making
- Monitor adherence to defined business processes and recommend improvements that enhance organizational effectiveness
- Revenue process optimization
- Business analysis and requirements gathering
- KPI development and reporting strategy
- Process documentation and governance
- User adoption and operational effectiveness
- Cross-functional coordination for process and system improvements
Skills
- Bachelor's degree in Business, Operations, Finance, Information Systems, or related field, or equivalent experience
- 5+ years of experience in Sales Operations, Revenue Operations, Business Analysis, Process Improvement, or related functions
- Experience supporting Quote-to-Cash and Lead-to-Revenue business processes
- Strong process mapping, documentation, and business requirements gathering skills
- Experience building business reporting, dashboards, and performance metrics
- Strong analytical, communication, and stakeholder management capabilities
- Ability to translate business challenges into scalable operational solutions
- Experience supporting organizations that utilize Salesforce.com as a CRM platform
- Experience with CPQ, CLM, or related revenue operations tools
- Experience facilitating cross-functional process improvement initiatives
- Knowledge of revenue operations best practices and KPI development
- Experience with change management, user adoption, and process governance programs
Benefits
- Medical, dental, and vision insurance for eligible employees, subject to eligibility requirements and applicable plan terms
- 401(k) retirement plan for eligible employees, subject to eligibility requirements and applicable plan terms
- Paid time off for eligible employees, subject to eligibility requirements and applicable plan terms
- Paid holidays for eligible employees, subject to eligibility requirements and applicable plan terms
- Life and disability insurance for eligible employees, subject to eligibility requirements and applicable plan terms
- Flexible work schedules
- Generous Paid Time Off
- 13 Paid Company holiday observances
- Remote work opportunities
- A casual dress work environment
- Physical fitness reimbursement
- Discounts on various events, travel, and dining
Company Overview