Note: The job is a remote job and is open to candidates in USA. TUS GBT US LLC (Amex GBT) is hiring a Sales Operations Manager to serve as an operational and strategic partner to sales leadership. The role owns projects involving sales processes, forecasting, territory design, analytics, and go-to-market systems to improve sales productivity and effectiveness.
Responsibilities
- Distill complex business problems and cross-functional processes into simplified, actionable requirements and solutions for sales and revenue leadership
- Design, document, and continuously improve end-to-end sales processes — from lead routing and territory assignment through pipeline management, forecasting, pricing, contracting and implementation
- Partner with key stakeholders across Marketing, Solutions, Account Management, Pricing, Implementation, Enablement and Analytics to ensure end-to-end continuity across the customer journey
- Build, maintain, and refine the sales forecasting methodology and cadence, partnering with sales leaders to improve forecast accuracy and pipeline visibility
- Lead territory design and account segmentation projects, using data-driven approaches to optimize coverage and capacity planning
- Create requirements for dashboards and analytics that surface actionable insights on pipeline health, rep productivity, conversion rates, and other key sales KPIs
- Optimize the broader GTM tech stack, including Gong, Outreach, 6sense, and ZoomInfo/data enrichment tools, ensuring these systems are integrated and adopted effectively by the sales team
- Identify inefficiencies in existing sales workflows and lead the design and rollout of process improvements and system enhancements
- Support strategic analyses and projects for sales leadership, including productivity benchmarking, win/ loss deep dive and territory rebalancing
- Partner with the wider annual planning team to determine pipeline/ coverage modeling, Headcount and capacity planning, Systems & process readiness, Plan communication and rollout
Skills
- At least 5 years of experience in Sales Operations, Revenue Operations, or a related analytical/GTM role
- Demonstrated ability to distill complex problems and business processes into simplified, actionable requirements and solutions
- Extensive, hands-on experience in sales process design, forecasting methodology, and territory design
- Advanced proficiency in Salesforce, with deep experience configuring reports, and dashboards to support sales process
- Practical experience working with Gong, Outreach, 6sense, and ZoomInfo or comparable sales tools
- Strong analytical and Excel/data modeling skills, with the ability to translate data into clear business recommendations
- Excellent written and verbal communication skills, with the ability to influence senior stakeholders without formal authority
- Highly organized, self-directed, and comfortable operating with ambiguity in a fast-paced environment
- Bachelor's degree in Business, Finance, Economics, or a related field, or equivalent practical experience
Benefits
- Eligible for a discretionary annual bonus, which rewards participants based on company and individual performance.
- Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources for employees and their immediate family.
- Choice of weekly deals from major travel providers on flights, hotels, cruises, and car rentals.
- Access to over 20,000 courses on the learning platform, leadership courses, and new job openings available to internal candidates first.
- Connect with colleagues through global INclusion Groups.
- Remote work arrangement.
Company Overview