Note: The job is a remote job and is open to candidates in USA. Motive is hiring a Sales Operations Manager, Implementation, to optimize operational processes across its Services organization, including Implementation, Installation, and Customer Education. The role focuses on improving the new customer experience and team efficiency through data-driven analysis, cross-functional projects, business process management, and sales leadership support.
Responsibilities
- Pinpoint drivers of services performance and lead initiatives to improve the new customer experience and team efficiency
- Partner with cross functional teams to scope and execute strategic projects to reduce workflow friction and inefficiencies for the Services organization
- Manage weekly and monthly business processes, escalating deviations from goals and expectations
- Be the connective tissue between Services and the rest of the business
- Ad-hoc reporting requests through Salesforce and other platforms
- Become a trusted advisor for sales leadership, offering an operational lens on how to tackle business problems at scale
Skills
- 3+ years of Field Sales/Revenue Operations experience, at a high-growth SaaS company in the Mid-Market or Enterprise segments
- Exceptional spreadsheet and data management skills to quickly structure analyses, answer key business questions, and drive decision making
- Experience in building Salesforce reports and dashboards, knowledge in how SFDC applications integrate with each other, and ability to enable sales on SFDC best practices and related tools
- Experience partnering with Sales Leadership on initiatives such as weekly forecasting, territory alignment, ROE, QBRs and other related projects
- Experience identifying and leveraging AI-driven tools and solutions to enhance sales operations efficiency and effectiveness
- Demonstrated ability to be a self-starter - you will take the initiative to own projects and can operate well with little guidance
- Demonstrated ability to prioritize workload and manage multiple concurrent projects in a rapidly changing, hyper-growth environment
- Strong written and verbal communication skills
- The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations
Benefits
- Health, pharmacy, optical and dental care benefits, subject to eligibility requirements
- Paid time off, subject to eligibility requirements
- Sick time off, subject to eligibility requirements
- Short term and long term disability coverage, subject to eligibility requirements
- Life insurance, subject to eligibility requirements
- 401k contribution, subject to eligibility requirements
- Remote work in the United States
Company Overview