Note: The job is a remote job and is open to candidates in USA. Scribe is a specialized intelligence platform that helps teams and AI agents capture and execute how work gets done. The Sales Operations Manager, Enablement will own workflows, systems adoption, manager inspection, onboarding, change management, and frontline support across go-to-market roles.
Responsibilities
- Map the complete day-in-the-life workflow for every GTM role — AE, BDR, CSM, SE, and their managers — so reps know what to do without hunting for it
- Design the task, queue, and report experience that makes that workflow real and consistent across every pod
- Build the manager inspection layer so leaders can check adoption on a defined cadence instead of asking around
- Run new-hire onboarding cohorts end to end, from logins and systems training to first workflows and ramp milestones
- Own change adoption when pricing, packaging, process, or tooling shifts, making sure the field actually adopts it, not just hears about it
- Re-architect broken workflows and specify the fix precisely enough for GTM Systems to build against
- Run the front line of user support and the case queue, using Scribe Capture and Optimize to find where reps actually get stuck
Skills
- You've operated as a stakeholder or program owner through at least one CRM or systems implementation at a B2B SaaS company
- You look at a broken workflow and call it wrong, then design and spec the fix instead of documenting the mess as-is
- You understand Salesforce and adjacent GTM systems well enough to brief a systems team precisely, without needing to build the platform yourself
- You've run onboarding or training cohorts end to end, pulling in contributors you don't manage into one coherent experience
- You're comfortable running training sessions and office hours in front of large groups of field reps
- You use AI-native tools daily, not just experimented with them, and treat dogfooding your own product as part of the job
- Remote US or hybrid based out of our San Francisco HQ. We work from our SOMA office 3 days per week
- Experience owning onboarding or enablement programs across both Sales and Customer Success
- Familiarity with Salesforce administration, sales engagement platforms, or LMS/enablement tooling
- Background in B2B SaaS, ideally PLG or hybrid GTM motion
Benefits
- All full-time employees receive equity in Scribe.
- Health, dental, and vision insurance for you and your dependents
- Flexible paid time off and company holidays
- 401(k)
- Paid parental leave
- Daily catered lunch (SF office)
- Commuter benefits
- Home office stipend
Company Overview