Note: The job is a remote job and is open to candidates in USA. SimX develops virtual and augmented reality medical simulation training systems used by healthcare professionals, with a mission to improve training and reduce medical errors. The Sales Operations Manager will build and manage the processes, systems, analytics, forecasting, deal desk, compensation, territory planning, and infrastructure that enable the Sales team to operate effectively and predictably.
Responsibilities
- Own the deal desk process from intake through handoff to Legal/Contracting, including pricing review, deal structure, approval routing, and required documentation
- Maintain approved pricing, discount guidelines, and approval paths, and coordinate exceptions with the appropriate Sales, Finance, and Legal decision-makers
- Analyze deal economics and identify financial or commercial issues requiring escalation
- Monitor deal desk turnaround time, discounts, exceptions, and recurring friction points and recommend improvements
- Own Sales reporting and dashboards for pipeline, bookings, conversion, win/loss, sales cycle, quota attainment, and other key performance measures
- Analyze Sales performance by rep, segment, and territory to identify trends, risks, and opportunities and provide actionable recommendations to Sales leadership
- Partner with Finance to reconcile Sales bookings and pipeline data with company financial reporting
- Run the weekly Sales forecast process, including submissions, deal reviews, forecast categories, rollups, and reporting
- Monitor pipeline health, coverage, deal movement, close-date changes, and gaps to target
- Partner with the VP of Global Sales to improve forecast accuracy and with Finance to provide the Sales forecast as an input to company planning
- Build territory and named-account assignments across segments in partnership with Sales leadership
- Model Sales capacity, quota, and ramp against the annual bookings plan
- Administer Sales compensation plans and SPIFs, including crediting rules, attribution between Sales and Customer Success, monthly commission calculations, and dispute resolution
- Own administration and roadmap for the commercial tech stack, including Salesforce (system of record), pipeline intelligence and forecasting tools, sales intelligence and prospecting platforms. Ensures data quality, performs data audits, provides governance of sales systems
- Establish and document scalable sales workflows, including stage requirements, MEDDPICC qualification frameworks, Mutual Close Plan standards, and territory allocation guidelines
- Maintain effective Sales handoffs with Marketing, Legal/Contracting, Finance, and Customer Success
- Lead rollout and adoption of Sales process and system changes and manage Sales technology vendors
Skills
- 7+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a related function, including experience at a senior individual-contributor or management level
- Demonstrated experience building or improving Sales Operations processes in a growing organization
- Experience managing deal desk processes, pricing administration, and approval workflows
- Advanced Salesforce expertise, including reporting, dashboards, validation rules, approval processes, and data management
- Strong experience with Sales forecasting, pipeline management, performance reporting, and analytics
- Experience administering Sales compensation, quota, and territory plans
- Strong Excel and financial modeling skills; experience with BI or reporting tools
- Ability to turn data into clear recommendations for Sales and executive leadership
- Experience partnering effectively across Sales, Finance, Legal, Marketing, and Customer Success
- Proof of eligibility to work in the United States
- Must reside in the United States
- B2B SaaS experience in a growth-stage company
- Experience in healthcare, medical education, simulation, med-tech, or another complex institutional sales environment
- Experience supporting enterprise, academic/institutional, government/defense, international, or channel sales
- Familiarity with public-sector or higher-education procurement and contracting
- Experience with MEDDPICC or a comparable qualification framework
Benefits
- Remote work environment
- SimX covers 99% of employee premiums and 50% of dependent premiums for medical, dental, and vision
- 401(k) with employer matching
- Company laptop, home office credit, and internet reimbursement
- Unlimited PTO
Company Overview