Note: The job is a remote job and is open to candidates in USA. Southend Pharmacy, part of Allia Health Group, is a modern compounding pharmacy focused on metabolic and longevity care. They are seeking a Sales Operations Manager to transform strategic initiatives into actionable plans, ensuring provider retention and account growth while coordinating cross-functional efforts within the organization.
Responsibilities
- Translate strategic objectives and ideas from the Chief Sales Strategist (and VP of Account Management, as needed) into detailed project plans, timelines, deliverables, and implementation roadmaps
- Lead the execution of provider retention, reactivation, account growth, and engagement initiatives (e.g., revenue-tier win-back campaigns)
- Manage multiple high-priority projects simultaneously while ensuring deadlines and objectives are met
- Bring creative input to initiatives — proposing refinements, data-driven ideas, and improvements rather than only executing as directed
- Partner with the Chief Sales Strategist to operationalize new programs, campaigns, and business initiatives
- Serve as the primary liaison between Account Management and internal departments including Marketing, Compliance, Product, Operations, Service, Technology, Data Entry, Billing, and Executive Leadership
- Coordinate project dependencies and ensure all stakeholders remain aligned on priorities, timelines, and deliverables
- Proactively identify roadblocks and facilitate resolution to maintain project momentum
- Support the development and rollout of Account Management programs, workflows, playbooks, and process improvements
- Ensure Account Managers and Senior Account Managers have the resources, documentation, and operational support required for successful execution
- Coordinate implementation activities related to provider retention, pricing initiatives, promotional campaigns, product launches, and engagement programs
- Maintain visibility into all active Account Management initiatives and provide regular status updates to leadership
- Track project milestones, deliverables, risks, dependencies, and outcomes
- Establish project governance standards and accountability measures to improve execution consistency
- Prepare executive-level reports, dashboards, project summaries, and performance updates
- Present completed and in-progress initiatives directly to C-suite/executive stakeholders as part of the regular project cadence
- Monitor initiative performance and provide recommendations for optimization and continuous improvement
- Support leadership meetings by preparing project updates, action plans, and follow-up documentation
- Create and maintain SOPs, process maps, workflow documentation, implementation guides, and operational playbooks
- Identify inefficiencies and opportunities to improve scalability within the Account Management organization
- Partner with leadership to develop systems and processes that improve team productivity and initiative success rates
Skills
- Bachelor's degree in Business, Operations, Project Management, Sales Operations, or a related field preferred
- 5+ years of experience in project management, business operations, strategy, client success operations, account management operations, or a related discipline
- Operations-heavy background preferred over a sales-heavy background — this role is about execution and coordination, not selling
- Proven experience managing or coordinating projects that span multiple departments
- Experience reporting to, presenting to, or working directly with C-suite/executive stakeholders
- Strong project management and organizational skills with the ability to manage multiple priorities simultaneously
- Exceptional communication and stakeholder management abilities
- Experience with CRM platforms is required; experience with Creatio is a plus but not required (Southend is transitioning to Creatio as its CRM)
- Strong analytical and problem-solving capabilities
- Ability to work independently and drive initiatives with minimal oversight
- Currently based in the United States (Texas strongly preferred)
- Demonstrated experience managing or coordinating a project that involved multiple departments
- Demonstrated experience reporting directly to or presenting directly to C-suite executives
- CRM platform experience (any platform; Creatio experience is a plus)
- Experience with project management tools such as ClickUp preferred
- Healthcare, pharmacy, or compounding pharmacy industry experience is a plus, but not required
Benefits
- Employment Type:Full-time, 40 hours/week
- Schedule:8:00 AM 9:00 PM Central
- Location:Remote, U.S.-based; Texas strongly preferred (occasional in-person presence for on-site meetings is a plus, not required)
- Equipment: Standard company equipment provided (Dell laptop)
Company Overview