Note: The job is a remote job and is open to candidates in USA. BambooHR is a people intelligence platform that develops HR software to help people do great work. The Sales Operations Manager will support the partner ecosystem by improving sales efficiency, managing strategic initiatives, optimizing processes and systems, and providing operational support to partner teams and selling organizations.
Responsibilities
- Work within our established Sales Operations team to achieve optimal results
- Partner with assigned partner managers, selling teams, and sales leadership to recommend, prioritize, and manage strategic revenue-enabling initiatives
- Diagnose root causes of sales system inefficiencies and ineffectiveness, and then scope and deliver solutions that enable greater partnership motion
- Drive projects to completion within a framework that ensures quality and adoption
- Simplify processes through automation and implementation of new process steps and tools
- Collaborate cross-functionally (with teams such as Salesforce Admins, Finance, Marketing Operations, Marketing, etc.) to create a comprehensive, best-in-class operations environment
- Be the front-line support to partner teams by responding to various sales support tickets and requests (e.g., systems troubleshooting, report creation, deal attribution, sales administration tasks, etc.)
- Manage sales tech stack - including implementation, support, optimization, evaluation, and vendor relationships
Skills
- * **Sales Operations Experience:** 2-4 years of direct experience in Sales Operations, including Partner Operations, preferably in a SaaS environment
- * **Understanding of Partner Sales:** Experience with partner sales, including resellers, brokers, and referral partners
- * **Data-Driven Approach:** A strong inclination to seek out and utilize data to inform decisions, rather than relying on intuition
- * **Proactive Ownership:** Demonstrated ability to take independent ownership of tasks and projects, driving them to completion
- * **Results Orientation:** Demonstrated focus on achieving outcomes, recognizing that daily tasks are steps toward reaching goals
- * **Communication and Influence Skills:** Ability to effectively communicate complex ideas and motivate change without direct authority
- * **Rigorous Prioritization Approach**: Prioritizes work around true impact, with a willingness to challenge stakeholders to consider whether actions should be taken (rather than just executing orders)
- * **CRM Skills:** Prior experience working within Salesforce or another CRM like Hubspot
- * **Project Management:** Strong project management skills, with the ability to see complex initiatives through from start to finish while prioritizing effectively
- * **Education:** Bachelor's degree or equivalent experience
- * **Location**: Utah candidates may be expected to work hybrid from our Draper, UT headquarters. Remote candidates may be considered from our list of open hiring states, which include: Arizona, Florida, Georgia, Idaho, Nebraska, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, or Virginia
- * **Business Acumen:** You think like a businessperson, understanding the role of Sales Ops within the broader business context
- * **Flexible Tenacity:** You persist through challenges and adapt your approach as needed
- * **Systems Theory Approach:** You understand how different parts work together to produce results
- * **Process Engineering:** You design and improve scalable and repeatable processes
- * **Organizational Dynamics Perspective:** You enjoy understanding how groups adopt new behaviors and make decisions, with a keen interest in human and group behavior
- * **SaaS Experience:** You have strong experience in a fast-paced SaaS environment
- * **Certifications:** You hold certifications in project management, Salesforce, Salesloft or Outreach, Chili Piper, LeanData, Attention, or Six Sigma. An MBA is a plus!
Benefits
- Remote position available in the listed states; Utah candidates may be expected to work hybrid from the Draper, UT headquarters.
- A Great Company Culture that has been recognized by multiple organizations.
- Comprehensive health, life, and disability insurance
- Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off
- 401k plans with up to 6% company match
- $2000 Paid-Paid Vacation bonus
- EAP through Headspace
- Professional development and flexibility to thrive both in and outside the office
Company Overview