Note: The job is a remote job and is open to candidates in USA. Sycomp is a global IT services and logistics provider seeking a strategic Director of Sales Operations to lead and optimize their backend sales operations. This role involves driving operational excellence, refining post-sale workflows, and delivering actionable insights to executive leadership.
Responsibilities
- Lead, scale, and optimize all backend sales operations workflows, including order entry, post-sales processing, and quote-to-cash lifecycle
- Establish smooth, cross-functional alignment between Sales, Logistics, and Finance to eliminate bottlenecks and accelerate order fulfillment
- Enhance standard operating procedures (SOPs) for global order processing, accommodating regional logistics, cross-border compliance, and custom client requirements
- Conduct systematic evaluations of the end-to-end sales workflow to identify friction points and implement scalable solutions
- Drive continuous improvement initiatives across backend sales operation processes
- Partner with IT and Systems teams to automate manual administrative tasks and reduce overall sales cycle time
- Oversee the UAT and user adoption of Salesforce enhancements, custom applications, and integrated sales productivity tools
- Translate complex business requirements into effective Salesforce workflows and executive dashboards
- Establish, track, and enforce operational KPIs surrounding order turnaround time, processing accuracy, deal velocity, and operational SLA compliance
- Provide direction on executive dashboards and reporting models that provide real-time visibility into operational health and backend throughput
- Deliver recurring quarterly and annual operational reviews analyzing team output, process compliance, and areas for strategic improvement
- Lead, mentor, and expand a US-based Sales Operations team supporting global sales reps and multi-regional client accounts
- Set clear operational targets, balance team workloads across regions, and foster a culture of high performance and continuous professional growth
- Instill a customer-centric operational culture, ensuring prompt, accurate, and high-touch support for both internal sales partners and external clients
Skills
- 8–10+ years of progressive experience in Sales Operations, Revenue Operations, or Business Operations within the technology, IT solutions, or enterprise software sectors
- 4+ years of direct people management experience, with demonstrated success leading teams that support complex, global enterprise sales models
- Deep hands-on and administrative expertise in Salesforce (CRM workflows, custom reporting, dashboard creation, object management, and pipeline visibility) is highly desirable
- Proven track record of designing, implementing, and governing scalable quote-to-cash, order processing, and post-sales workflows
- Expertise in defining, establishing, and monitoring key operational KPIs using business intelligence tools (Salesforce Dashboards, Power BI, Tableau, Excel)
- Strong understanding of international sales environments, multi-currency transactions, cross-border fulfillment, and global client support structures
- Bachelor's degree in Business Administration, Operations Management, Finance, or a related field (or equivalent practical industry experience)
- Sales Operations
- Revenue Operations
- Business Operations
- Salesforce Expertise
- Process Improvement
- Team Leadership
- Experience in technology or enterprise software sectors
- Knowledge of international sales environments
Company Overview
Company H1B Sponsorship