Note: The job is a remote job and is open to candidates in USA. McGraw Hill is seeking a Sales Operations Analyst to join their Higher Education Strategy & Operations Team. The role focuses on enhancing the effectiveness of the Higher Education business unit’s go-to-market strategy and operations through analytics, research, and operational problem-solving.
Responsibilities
- Develop new reports, dashboards, and analyses to address strategic questions posed by Sales and Strategy leadership
- Maintain and enhance reporting used by sales reps and managers to monitor pipeline health, territory performance, and key trends
- Increase usage and impact of existing reports by improving discoverability for the Sales Team, analyze usage and feedback, and addressing blockers and friction
- Conduct ongoing market research on the state of AI in sales enablement, looking for new features and tools from established and emerging providers (ex: Salesforce)
- Support the evaluation of new tools and capabilities through requirements gathering, workflow mapping, pilot testing, feedback, and performance assessment with sales reps/managers
- Partner with CRM team to evaluate usage patterns across existing sales systems and tools to identify optimization opportunities, gaps, and other needs
- Support the execution of new strategic initiatives across Sales Strategy & Operations through research, analysis, reporting, and cross-functional coordination
- Assist with research or process improvement efforts related to pipeline management, territory planning, sales workflows, or other similar areas
- Contribute the continuous improvement and execution of business planning efforts across the sales and customer success organizations
Skills
- Bachelor's degree (preferably in a quantitative or systems-oriented field) or equivalent experience
- 3-5 years of experience in an analytics-centered role (e.g., sales operations, analytics, business operations, strategy, consulting)
- Experience working in fast-paced environments with changing priorities and ambiguity
- Demonstrated ownership and leadership of multiple projects or workstreams, contributing to meaningful business outcomes
- Analytical, proficient at examining quantitative and qualitative data in multiple ways to generate valued insights
- Proficient with Excel and, preferably, PowerBI/Tableau, SQL, and other data analysis tools
- Strong research support skills, proficient at cleaning, organizing, and synthesizing complex data sets
- Experience specifically in a sales operations role is a bonus
- Experience in consulting, higher education industry, or education technology is a bonus
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