Note: The job is a remote job and is open to candidates in USA. Swagelok Northwest is seeking a Sales Market Manager to support customers across the central and eastern Washington region. The role focuses on technical outside sales, customer relationship development, territory growth, project management, and solutions for fluid and gas systems used in manufacturing environments.
Responsibilities
- Develop goals and strategies to maintain and increase revenue within assigned accounts and/or sales territory
- Helps coordinate customer activity and facilitate communication between the customers, the SSC and Swagelok factory
- Provides project management support for customer projects often leading a cross-functional team
- Shares successes and best sales practices with all sales associates
- Develops and maintains product knowledge and professional sales techniques
- Reports on potential product application developments within the territory
- Participates in seminars and activities including those at Swagelok corporate and other locations
- Develops and maintains industry knowledge of assigned customers and associated industries
- Participates in market teams
- Supports the organization in gathering market research
- Submits timely and complete reports when required
- Develops and follows an approved and supervised professional development plan
- Updates CRM and other sales related systems to reflect customer and market activity
- Maintain badging requirements for assigned customers
- Proactively seeking opportunities and pursuing growth demonstrating an effective curiosity and “tell me more” conversations
- Provide training to customers
- Maintain certification and training requirements
- Perform an annual visual acuity assessment to determine certification status
Skills
- This is an outside salesrole supporting customers in the central and eastern Washington region. Theposition is classified as remote, as there is no requirement to come to anoffice location on a daily basis. However, in‑person customer meetings and face‑to‑faceinteractions are essential responsibilities of this role, and the idealcandidate will reside in the central or eastern Washington area and be willingto travel to fulfill these requirements
- • Bachelor's degree (B.A. or B.S.) from a four-year college or university of related experience
- • 5-7 years proven record of sales success in solution-based, consultative-selling, technical environments
- • Ability to interpret a variety of instructions: Comfortably navigates complex requirements, procedures, and customer specifications—whether delivered verbally, in writing, or through technical documentation—ensuring clarity and accuracy in fast‑moving aerospace environments
- • Planning and organizational skills: Manages multiple customer programs, priorities, and timelines with discipline and foresight, maintaining momentum across long‑cycle aerospace projects and day‑to‑day territory needs
- • Professionalism: Represents Swagelok Northwest with integrity, reliability, and composure—whether on the factory floor, in executive meetings, or during high‑stakes customer discussions
- • Excellent oral and written communication skills: Communicates clearly, confidently, and with technical credibility. Able to translate complex concepts into actionable insights for customers, internal teams, and cross‑functional partners
- • Analytical: Evaluates customer challenges, system performance, and market trends with a data‑driven mindset. Identifies root causes, opportunities, and solutions that support both customer success and business growth
- • Project management: Leads customer initiatives from concept through execution, coordinating cross‑functional teams, managing timelines, and ensuring deliverables meet aerospace‑level expectations for quality and precision
- • Customer service: Builds trust through responsiveness, follow‑through, and a genuine commitment to solving customer problems. Anticipates needs and delivers an exceptional experience at every touchpoint
- • Technical skills: Understands fluid system components, manufacturing processes, and aerospace operational environments. Applies technical knowledge to support customer applications and recommend effective solutions
- • Interpersonal skills: Builds strong relationships across all levels—from engineers and technicians to program managers and executives. Navigates diverse personalities and environments with ease and respect
- • Teamwork: Collaborates effectively with internal sales, engineering, operations, and factory teams. Shares insights, supports colleagues, and contributes to a culture of collective success
- • Strategic thinking: Looks beyond immediate needs to identify long‑term opportunities, emerging trends, and ways to strengthen Swagelok's position within the aerospace market
- • Innovation: Approaches challenges with curiosity and creativity. Brings forward new ideas, fresh perspectives, and continuous improvement mindsets that benefit customers and the organization
- • Review and understand technical drawings: Reads and interprets engineering drawings, schematics, and specifications to support customer applications, validate requirements, and ensure accurate solution recommendations
- • Proficiency using Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
- • Sitting/standing for extended periods
- • Operation of keyboard/office equipment for extended periods
- • Travel required which would include overnight stays
- • Daily visits to customer locations
- • Ability to lift 50 pounds
- • Ability to complete frequent phone and video calls
- • Working conditions may vary from a professional office setting to a factory floor or a highly hazardous environment that requires Personal Protective Equipment
- • Ability to manage day-to-day schedule, working independently from a home based office, managing customer visits, etc
- • Background in fluid system components or relevant industry preferred
- • Prior experience in the Semiconductor industry highly preferred (for the Portland posting)
Benefits
- The position is classified as remote, as there is no requirement to come to an office location on a daily basis.
- Professional development plan
- Training to customers
- Certification and training requirements
Company Overview