Note: The job is a remote job and is open to candidates in USA. Advanced Agent Marketing is hiring an Appointment Setter Manager to lead its appointment-setting department across internal and client teams. The role owns team hiring and development, performance, department metrics, payroll, compensation structures, schedules, and tools.
Responsibilities
- Sole ownership of the appointment setting department, end to end. That covers both setter teams: one sets appointments for our own sales process, the other sets for our clients. No diffusion of responsibility, no "someone else picked that up."
- Recruiting, hiring, training, and mentoring setters for both teams. You also manage performance when someone isn't hitting standard
- The department's numbers, with show rate and profitability at the top of the list. You're accountable for them, and you report results to leadership regularly
- Payroll, commission structures, schedules, and the tools the department runs on. You have hire/fire authority over setters and discretion over dialer seats and team tooling, within the cost envelope
- Coaching. Your job is to move an average setter to good and a good setter to great
Skills
- Location: United States (must be US based)
- Sales Development Representative, Setter, or Sales management - at least 2 years managing setters or sales reps
- Carried the phone yourself: you've worked as a rep or setter before you managed one
- Comfort in the numbers: you're at ease with cost-per-show math, show rates, and department P&L
- Commission-based payroll and comp plans: you've built, run, or administered them
- Coaching: you can develop people, not just track them
- People who need to be told what's broken
- People who avoid hard performance conversations
- People who want to hide inside a team's average performance
Benefits
- Efficiency bonus of 50% of the savings below our $110 cost-per-qualified-show ceiling.
- Front-end commission is handled separately.
- Remote work; must be US based.
Company Overview