Note: The job is a remote job and is open to candidates in USA. NEOGOV is a GovTech company that provides SaaS solutions to help government and education organizations manage the employee journey and improve HR and compliance workflows. The Sales Engineer will serve as a product expert for Higher Education customers, leading technical demonstrations, translating business requirements into product solutions, supporting sales opportunities, and collaborating with product, marketing, training, and revenue teams.
Responsibilities
- Develop & maintain expert level product knowledge of all assigned NEOGOV brand products through ongoing self-study or departmental training, product training, and observing customer calls
- Translate prospects’ strategic goals, manual processes and business requirements into NEOGOV product solutions via Sales Demonstrations, POC’s and RFI/RFP Responses specific to Higher Education
- Lead value based conversations within technical product demonstrations, uncovering key prospect priorities for Higher Ed institutions and build value for Ellucian partnerships
- Design, validate, and present technical solutions or enhancements to share with prospective customers and NEOGOV teams
- Keep pipeline deals, POC’s, RFP’s, and assigned project work on track by maintaining up to date and accurate CRM records, calendars, and project management tools
- Respond to daily product functionality questions from sales team over social collaboration/email channels; surfacing question trends for training opportunities
- Serve as peer mentors for Sales team members to improve product knowledge and enhance discovery demonstrations
- Participate in NEOGOV Product Councils to articulate sales metrics, product demonstration trends, and competitor information to guide roadmap conversations
- Assist marketing and training teams with updates to sales enablement resources, including maintenance/troubleshooting of demonstration sites
- Support sales trainers with new hire and transfer onboarding by delivering sales product trainings
- Present and facilitate sessions at NEOGOV’s annual User Conference and Ellucian E-Live, as needed
Skills
- Develop & maintain expert level product knowledge of all assigned NEOGOV brand products through ongoing self-study or departmental training, product training, and observing customer calls
- Translate prospects' strategic goals, manual processes and business requirements into NEOGOV product solutions via Sales Demonstrations, POC's and RFI/RFP Responses specific to Higher Education
- Lead value based conversations within technical product demonstrations, uncovering key prospect priorities for Higher Ed institutions and build value for Ellucian partnerships
- Design, validate, and present technical solutions or enhancements to share with prospective customers and NEOGOV teams
- Keep pipeline deals, POC's, RFP's, and assigned project work on track by maintaining up to date and accurate CRM records, calendars, and project management tools
- Respond to daily product functionality questions from sales team over social collaboration/email channels; surfacing question trends for training opportunities
- Serve as peer mentors for Sales team members to improve product knowledge and enhance discovery demonstrations
- Participate in NEOGOV Product Councils to articulate sales metrics, product demonstration trends, and competitor information to guide roadmap conversations
- Assist marketing and training teams with updates to sales enablement resources, including maintenance/troubleshooting of demonstration sites
- Support sales trainers with new hire and transfer onboarding by delivering sales product trainings
- Present and facilitate sessions at NEOGOV's annual User Conference and Ellucian E-Live, as needed
- Able to engage audiences to clearly present value-based demonstrations and/or training
- Able to work cohesively in a close team environment
- Able to stay organized within a fast-paced environment and multiple projects alongside assigned support, driving effective sales demonstrations
- Excellent written and verbal communication, customer relations, and organization skills
- Can-do, creative spirit, with a strong focus on exceptional customer and internal partner service
- Translating manual or complex business requirements into best in breed product/features
- Problem solving skills including listening for cues to adapt conversations to meet customers or internal partner needs, advancing sales opportunities
- Ability to work independently, managing tight project deadlines
- Proven track record of meeting or exceeding sales, training, and/or project goals
- Experienced in explaining complex products or services to customers in a way that's clear and compelling
- Strong knowledge of Microsoft Office, Google Suite, Salesforce, and Project Management solutions
- Ability to keep up with continuous learning through self-education
- Sit or stand for prolonged periods of time while typing/reading/listening
- Organization of work, time and thoughts
- Ability to travel locally, regionally or nationally, minimum of 6 times a year
- Access to reliable high speed wifi & video streaming for prolonged periods of time
- 2+ years experience using NEOGOV/NEOED products or comparable HCM software as an end user, implementation consultant, trainer or sales team member
- Experience in Higher Education
- Experience and Knowledge of Ellucian Student (Banner, Colleague, Ethos)
- 2+ years conducting product demonstrations or leading technical trainings
- Prior experience with project management and project management software
- Experience with CRM; Salesforce preferred
Benefits
- Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
- Generous PTO to support work-life balance
- Remote working opportunities
- 401K Matching
- Autonomy to grow and find your career path with supportive leadership
- 12-week Paid Parental Leave
- Inclusive and diverse environment
Company Overview
Company H1B Sponsorship