Note: The job is a remote job and is open to candidates in USA. Newfold Digital is committed to helping small businesses succeed online. The Sales Development Representative will play a crucial role in expanding the customer base by educating potential customers about products and services, qualifying leads, and collaborating with the sales team.
Responsibilities
- Engage with inbound leads, current customers, web forms, chats, and referrals to understand their goals and identify sales opportunities
- Qualify interest by uncovering customer needs, purchase intent, and readiness to buy, then route high-value SQLs to the appropriate Account Executive team
- Convert product and technical questions into consultative sales conversations by recommending solutions that address immediate needs and create value
- Conduct meaningful account reviews to uncover upsell, cross-sell, and expansion opportunities within the existing customer base
- Respond quickly and professionally to inbound inquiries, ensuring a high-quality customer experience and timely follow-up
- Collaborate closely with Account Executives, Sales Leadership, Customer Success, and other internal teams to create a smooth customer journey and strong handoffs
- Maintain accurate records of all customer interactions, lead status, and next steps in the CRM
- Meet or exceed goals related to lead response time, qualification quality, conversion, and pipeline generation
- Stay current on Bluehost products, promotions, competitive offerings, and sales processes to confidently position solutions and support customer needs
Skills
- You're a motivated, customer-focused sales professional who thrives in a fast-paced environment
- You communicate clearly, listen actively, and know how to build trust quickly with a wide range of customers
- You're naturally curious and consultative, with the ability to uncover needs and recommend the right solution
- You're comfortable handling inbound conversations and balancing speed, professionalism, and quality across every interaction
- You're organized, detail-oriented, and committed to maintaining accurate CRM records and strong follow-through
- You're collaborative, coachable, and eager to learn from feedback to continuously improve
- You're energized by the opportunity to contribute directly to pipeline and revenue growth
- You're excited about helping businesses succeed online and building the foundation for a long-term sales career
- You bring a positive attitude, a strong work ethic, and the drive to make an impact every day
Benefits
- Work-life balance
- Programs that bring us together on important issues and provide learning and development opportunities for all employees
- 20 + affinity groups where you can network and connect with employees globally
- Excellent Health Insurance options to fit you
- HSA
- Medical
- Dental
- Vision
- Matching 401K
- Life/AD&D/STD/LTD
- Tuition Reimbursement
- Pet Insurance
- Generous vacation policy
- Helping our employees learn different aspects of the business
- Be challenged with new tasks
- Be mentored
- Grow their careers
- Bluehost #OTOD
Company Overview