Note: The job is a remote job and is open to candidates in USA. New Frontier Immigration Law is a fast-growing, mid-sized law firm dedicated to humanitarian-based immigration solutions. They are seeking a bilingual Sales and Customer Service Representative to provide empathetic customer service and drive sales in support of immigrant families.
Responsibilities
- Manage a high volume of inbound and outbound calls with empathy and professionalism
- Conduct thorough client needs assessments to identify how our services can help
- Convert qualified leads into initial consultations through a consultative, trust-building approach
- Meet or exceed performance goals, including sales conversions and call handling metrics
- Maintain accurate and timely notes in our CRM system
- Work closely with teammates to continuously improve client experience and sales strategy
- Navigate sensitive conversations with cultural awareness, discretion, and compassion
- Go the extra mile to engage customers
Skills
- Fluent bilingual skills in English and Spanish (native or near-native fluency)
- Minimum 3 years of successful sales experience, preferably in service-based industries
- Strong customer service background and phone communication skills
- Ability to work some evenings/weekends, depending on client demand
- The ideal candidate for this role must possess previous demonstrated success in sales
- Experience in legal services, healthcare, insurance, or financial services
- Background in high-volume phone-based environments such as call centers or client intake
- Previous roles in education sales, real estate, or coaching programs
- Familiarity with CRMs such as Salesforce, HubSpot, or similar platforms
Benefits
- Recognition & Incentives – Be rewarded for great work with individual and team bonuses.
- 8 hours per day, 2 off days per week.
- Growth Opportunities.
- 100% Remote Work anywhere in Mexico.
Company Overview