Note: The job is a remote job and is open to candidates in USA. Mutual of Omaha is seeking a Sales Call Center Supervisor to support licensed agents in its Direct Sales Center. The role involves actively listening to calls, coaching agents, driving performance improvement, developing talent, and building an engaged and accountable sales team.
Responsibilities
- Hands-on coaching: Actively listens to agent calls, gives timely and specific coaching, and follows up to see real behavior change—not just checks a box
- Behavior + results mindset: Understands that how results are achieved matters just as much as the numbers and consistently holds agents accountable to both
- Ownership and consistency: Shows up every day, does the hard work, and applies expectations fairly and consistently across the team
- Developing people: Builds trust, engages agents, recognizes good work, and creates an environment where people can grow, improve, and be held accountable
- Adaptability: Comfortable working in a fast-paced, ever-changing sales environment and able to adjust coaching and priorities as business needs evolve
Skills
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment
- Demonstrated strong leadership experience in a sales environment, preferably within a telemarketing or call center setting
- Solid understanding of sales techniques, methodologies, and telephone-based marketing, including both inbound and outbound functions
- Strong problem-solving, organizational, project management, and analytical skills
- Excellent communication, presentation, and interpersonal skills with the ability to motivate and influence others
- Open to traveling and working from the corporate headquarters in Omaha on an as-needed basis
- Must have schedule flexibility, as work hours may vary between 7:00 a.m. and 8:00 p.m., including Saturdays
- You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do
- Able to travel occasionally (approximately 5–10% annually) to attend events and in-person meetings (travel reimbursed)
- Candidates located in the Midwest are preferred due to travel and partnership needs
Benefits
- Commission
- 401(k) plan with a 2% company contribution and 6% company match
- Vacation, personal time and paid holidays
- Travel reimbursed
Company Overview