Note: The job is a remote job and is open to candidates in USA. Williams-Sonoma, Inc. is a specialty retailer of high-quality kitchen and home products. The Sales Associate provides excellent customer service, applies effective selling techniques, shares product knowledge, processes transactions, and supports merchandise presentation and store operations.
Responsibilities
- Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards
- Achieve established sales and contest goals Maintain knowledge of current sales and promotions
- Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
- Utilize effective selling techniques to build multiple sales and increase productivity
- Demonstrate comprehensive product knowledge, including features and benefits
- Efficiently and accurately perform register transactions i.e. sales, returns, and exchanges
- Assist in implementation and maintenance of visual merchandise presentation, signage and lighting
- Uphold store maintenance and cleanliness standards straighten, clean and help maintain stockroom as needed
- Process, ticket, and restock merchandise as needed
- Perform other duties as assigned by management
- Comply with all Company policies and procedures
Skills
- Love to sell, can articulate a proven ability to exceed selling goals & most importantly can close a sale
- Succeed in a team environment, while able to work independently & manage your own time
- Thrive in an entrepreneurial environment & are constantly looking for ways to think outside-the-box
- Know what questions to ask your customers in order to understand their personal cooking style & needs
- Enjoy discovering the customer's style, lifestyle & story to connect them to the right products
- Proven ability to prioritize and handle multiple tasks simultaneously
- Most successful when provided with clearly defined daily sales goals & metrics
- Ability to be mobile on the sales floor for extended periods of time
- Ability to operate POS system
- Ability to lift and mobilize medium to large items, (up to 75 lbs.) while utilizing appropriate equipment and safety techniques
- 1-2 years customer service experience and retail sales experience (specialty retail preferred, but not required)
- Full time associates are expected to have open availability to meet the needs of the business
- Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday)
- For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required
- **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday)
- High school diploma or equivalent preferred
Benefits
- Depending on your position and your location, you may be eligible for a generous discount on all Williams-Sonoma, Inc. brands.
- Depending on your position and your location, you may be eligible for a 401(k) plan and other investment opportunities.
- Depending on your position and your location, you may be eligible for a wellness program that supports your physical, financial and emotional health.
- Paid vacations and holidays (full-time).
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time).
Company Overview