Note: The job is a remote job and is open to candidates in USA. Empire & Co. is a leader in delivering innovative workplace solutions nationwide. They are hiring for a local Sales and Project Manager role in Albany, NY, responsible for supporting sales efforts and managing the coordination and execution of projects from initial quote through final installation and closeout.
Responsibilities
- Support the development of quotes and proposals, ensuring accuracy in pricing and product specifications
- Maintain strong relationships with clients and serve as a point of contact throughout the sales and project lifecycle
- Maintain accurate client records, order details, and project updates within internal systems
- Organize floor plans, product counts, and supporting documentation for client presentations and internal reviews
- Prepare reports, presentations, and materials for meetings
- Provide responsive communication to clients and internal stakeholders
- Manage projects from order entry through installation and final closeout
- Serve as the primary point of contact for clients, ensuring clear communication and expectations throughout the project lifecycle
- Coordinate timelines, deliverables, and internal resources to keep projects on schedule
- Identify and proactively resolve issues that may impact scope, timeline, or budget
- Partner with internal teams to ensure alignment across all phases of the project
- Confirm receipt of purchase orders with vendors
- Monitor order acknowledgments and ensure timely and accurate confirmations
- Track and resolve order discrepancies or acknowledgment issues
- Create and manage vendor deposit requests as needed
- Maintain and distribute order status reports
- Coordinate vendor communication to ensure order accuracy and on-time delivery
- Create Operations requests outlining labor requirements (union/non-union, standard time, or overtime)
- Prepare installation packages for Operations teams
- Request and track Certificates of Insurance (COIs)
- Coordinate logistics and documentation required for delivery and installation
- Oversee installation readiness and support execution as needed
- Maintain punch list documentation and coordinate resolution of outstanding items
- Order punch list items as needed to complete project requirements
- Create Laser and RA tickets (when applicable) to initiate freight claims
- Support project closeout activities, including invoicing
- Manage day-two orders and post-installation client requests
- Maintain communication with clients to ensure satisfaction and timely issue resolution
- Set up new customers and vendors within internal systems
- Request and track manufacturer warranty information
- Compile Product Mix Reports and additional internal reporting
- Maintain accurate and organized client and project documentation
Skills
- Minimum of 3+ years of experience in the commercial furniture or dealership industry required
- High School Diploma required; Bachelor's degree preferred
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
- Strong written and verbal communication skills
- Excellent organizational and time management abilities
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Strong attention to detail and problem-solving skills
- Ability to work collaboratively within a team environment while supporting multiple stakeholders
- Demonstrated ability to meet deadlines while maintaining a high level of accuracy and service
- Bachelor's degree preferred
- Steelcase and Hedberg experience strongly preferred
Company Overview