Note: The job is a remote job and is open to candidates in USA. Rentokil Pest Control North America is a global pest control and services company serving residential and business customers across more than 90 countries. The Inside Sales Professional Level 1 sells and upsells pest management services and products, manages inbound and outbound customer communications, meets sales targets and KPIs, and supports sales partners with accurate customer information and scheduling.
Responsibilities
- Effectively manage inbound daily sales calls expectations
- Consistently maintain a 60% or better closing rate and convert customer call-ins to 60% or better into our Year Round Protection Plan
- Consistently achieve and exceed monthly Base Line Sales Target
- Clearly identify and execute the Inside Sales 6 Step Sales Approach
- Follow up on all Proposed/Proposed/Open Orders and Sold/Proposed within 24 hours
- Re-solicitation/calls to convert single purchase customers into Year Round Protection Plan
- Effectively Execute Residential Campaigns for both new and existing customers
- Execute outbound and SMS campaigns as needed. Needs are determined by inbound volume. During non-peak months, it may be necessary to support campaigns other than Inbound
- Call volume standards are 12-15 Calls per Hour
- Meet or exceed a monthly call quality sc
- Meet or exceed an average monthly call quality score above 75%
- Communication- speaks with prospective clients- over the telephone, via email, or through web chat software- to discuss our value proposition and lines of business
- Communicates details to sales partners for successful inspections. This includes taking good notes and conveying customer’s needs via sales system, and where required via email/phone
- Tools- Makes effective use of Google Apps, CCM Scheduling, and SalesExec
- Activity Tracking– Log call and email activity (attempts and notes) in tasks accurately and meet deadlines as appropriate
- Tracks and reports monthly commissions utilizing designated process
- Organizes call and email activities to maximize customer interface time
- Archives and manages important email communications and documents
Skills
- 1-3 years successful experience at a rapidly growing professional sales organization
- 1-3 years Call Center experience
- Proven history of driving sales results and achieving goals
- Must possess superior verbal and written communication skills
- Experience in effectively collaborating with internal and external stakeholders
- Proven success in a dynamic, fast paced environment
- Achieve & exceed goals/objectives and deliver outstanding customer service
- Strive to overcome perceived obstacles
- Challenge established ways of doing things to achieve goals more effectively
- Seek feedback from others in order to plan performance improvement to achieve goals
- Ability to gather and make sense of large amounts of information and apply it to make business and customer focused decisions
- Use understanding of trends and patterns in business data to address issues and develop business plans, actions or processes
- Research the competitive environment to identify opportunities and threats
- Review current business processes and activities in order to seek improvement
- Make tough business decisions in light of customer and commercial requirements
- Adapt behaviour to positively affect outcomes and manage emotions to remain calm, focused and optimistic while dealing with a constant stream of demands
- Display courage
- Show awareness of both positive and negative impact on others and how this affects outcomes
- Resolute in sticking to decisions that are beneficial to the business, even if they are not popular
- Build relationships and collaborate with others (e.g. customers, colleagues, partners & suppliers) to achieve individual & team objectives
- Demonstrate willingness to learn from others' experience and contribution
- Take initiative to resolve conflict through listening to all parties
- Strong communication, collaboration and problem solving skills
- Strong attention to detail and willingness to learn
- Self-motivated with the ability to work independently
- Excellent organization and time management skills
- No licenses/certificates are required for this position
Benefits
- Many of our roles offer performance incentives.
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
Company Overview