Note: The job is a remote job and is open to candidates in USA. LTIMindtree is seeking a proactive and detail-oriented RPA Support & Operations Analyst to manage and support Robotic Process Automation solutions in a production environment. The role focuses on bot operations, troubleshooting, incident management, stakeholder communication, process validation, and continuous improvement to ensure business continuity.
Responsibilities
- Monitor RPA bot executions and ensure successful completion of scheduled processes
- Perform break/fix code changes and support routine bot maintenance activities
- Review process documentation, knowledge transfer materials, and training videos to gain a thorough understanding of supported automations
- Validate bot configurations and ensure all prerequisite activities are completed before execution
- Verify and validate process outputs before communicating results to business stakeholders
- Identify, analyse, and resolve production incidents with a focus on root cause identification and preventive actions
- Maintain operational stability and adherence to established support procedures
- Investigate bot failures, system exceptions, and process deviations
- Perform detailed troubleshooting to determine root causes rather than only reporting issues
- Develop and recommend corrective and preventive actions
- Escalate complex incidents appropriately while providing relevant diagnostic findings
- Document issues, resolutions, and lessons learned to improve support effectiveness
- Provide timely and proactive communication regarding incidents, outages, and service requests
- Respond to business queries within agreed service levels
- Clearly communicate root causes, impacts, and next steps in a concise, business-friendly manner
- Ensure stakeholder requests are tracked and followed through to completion
- Build strong working relationships with business users and process owners
- Actively participate in daily stand-ups, support reviews, and team meetings
- Communicate work progress, challenges, and risks proactively
- Seek guidance and support when blocked on issues or technical challenges
- Ensure timely updates are provided when unable to attend team meetings
- Take ownership of assigned work and collaborate effectively with cross-functional teams
- Demonstrate ownership in identifying solutions and resolving operational issues
- Research and provide procedural guidance or SOPs for common support requests
- Leverage available tools, knowledge bases, and AI-assisted resources to improve support effectiveness
- Identify automation, process improvement, and operational efficiency opportunities
- Contribute to knowledge management and process documentation
Skills
- * Robotic Process Automation (RPA) Support
- * RPA Bot Monitoring & Operations
- * Incident Management & Troubleshooting
- * Root Cause Analysis (RCA)
- * Production Support
- * Process Validation & Quality Checks
- * UiPath / Automation Anywhere / Blue Prism (any RPA platform)
- * SQL and Data Validation
- * Process Documentation and Knowledge Management
- * ServiceNow or ITSM Tools
- * Stakeholder Communication
- * Business Process Analysis
- * Strong ownership and accountability
- * Excellent verbal and written communication
- * Proactive problem-solving mindset
- * Attention to detail and diligence
- * Ability to work independently with minimal supervision
- * Strong collaboration and teamwork skills
- * Customer-focused approach
- * Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline
- * 3-7 years of experience in RPA Support, Application Support, or Automation Operations
- * Experience supporting business-critical automation solutions in a production environment
- **Mandatory Skills :** Change management, Major incident management, Performance Testing -NFR Gathering (Log Analyis, User Interview, Reverse Engineering, NFR Documentation), ServiceNow ITSM
- * Experience in enterprise automation support environments
- * Exposure to SAP-integrated automated processes
- * Experience creating SOPs, knowledge articles, and operational runbooks
- * Familiarity with monitoring tools, ticketing systems, and service management processes
- **Good to Have Skills :** Cloud Application Testing, RPA - Microsoft Power Automate
Benefits
- Remote work in Charlotte, NC
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
- Depending on the position offered, an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation may be provided as part of overall compensation
Company Overview
Company H1B Sponsorship