Note: The job is a remote job and is open to candidates in USA. Melio is a B2B payments platform that helps small businesses manage payments and back-office operations. The Risk Operations Specialist will handle frontline fraud decisioning, manage risk-related escalations, respond to Zendesk tickets and customer communications, and contribute to team projects and initiatives.
Responsibilities
- Handle frontline fraud decisioning to support ongoing business needs
- Manage escalations related to Risk decisioning through cross-functional collaboration
- Complete Zendesk tickets and written communications related to end users, internal escalations, partnerships or live payments according to relevant prioritization
- Communicate with customers via phone around account recovery efforts
- Contribute to projects, collaborate with team members on squad tasks, and proactively drive new initiatives
Skills
- * 1+ years of experience within risk, customer experience or payment operations, ideally in the fintech space
- * 1+ years experience working with ZenDesk
- * Available to work between 10AM through 7PM MST, Monday through Friday
- * Experience maintaining personal and group KPIs related to capacity and quality
- * Excellent interpersonal, collaboration and communication skills
- * Demonstrated ability to proactively problem solve and be a top-notch team player
- * Experience working on a global team
Benefits
- Medical, dental, vision: We offer highly competitive and selected plans with 100% coverage, FSA and HSA.
- 401K matching: Feel the investment of working at a high-growth company.
- Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.
- Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it.
- Office culture: Remote work in the state of Colorado with site level social events and ad hoc in person team working sessions
- Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.
Company Overview