Note: The job is a remote job and is open to candidates in USA. Rush Street Interactive is a market leader in online casino and sports betting, operating real-money gaming with brands like BetRivers.com and PlaySugarHouse.com. They are seeking a Risk and Payments Analyst to assist with risk monitoring, payment functions, and KYC documents, including responsibilities like withdrawal processing, fraud investigations, and customer support related to payments.
Responsibilities
- Responsible for timely withdrawal processing and document review
- Investigate and respond to escalated payments/fraud related customer contacts
- Analyze player activity to prevent, identify, and report potential fraud
- Assist customer service with payments related inquiries
- Assist with chargeback disputes and fraud investigations as needed
- Review and accept/reject KYC documents uploaded by patrons
- Update patron information and manually complete the KYC process
- Log changes to player accounts as required in each jurisdiction
- Assist with intake of other documents as needed
- Follow Standard Operating Procedures on all federal and state laws, regulatory requirements and business policies and procedures
- Stay abreast of policy and regulatory changes to maintain subject matter expertise
- Remain cognizant of relevant quality assurance policies and procedures
- Assist other Risk and Payment Analyst from a quality assurance perspective with all tasks and duties required for the role
- Escalate all necessary issues to management in a timely fashion
- Provide feedback to product team and management team about player issues
Skills
- Knowledge of iGaming, sports wagering, payment processing, and various payment methods/providers
- Experience with gambling industry and industry terminology, promotions, and gameplay
- Familiarity with data analysis and fraud detection
- Effective communication and presentation skills
- Prior experience in financial services, compliance, or operations role
- Detail oriented with excellent written and verbal communication skills
- Proficient in Microsoft Office suite including Excel
- Strong time management skills and able to prioritize multiple requests
- Able to work independently and as part of a team
- Must be able to obtain and maintain gaming certifications or licenses as required
Benefits
- Discretionary annual company bonus (Eligibility Varies by Role)
- 401(k) plan with 100% company match on the first 4%
- Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
- Paid Time Off (Eligibility Varies by Role)
- Employee Assistance Program (EAP)
Company Overview