Note: The job is a remote job and is open to candidates in USA. Napster Corp. is a technology company focused on innovation and serving a global audience. The Revenue Operations Manager, within Finance, will own the systems, data, and processes supporting the go-to-market organization, including CRM architecture, pipeline reporting, forecasting, quotas, territories, and compensation. The role will connect revenue data to financial planning and provide analysis for strategic decision-making.
Responsibilities
- Own the sales tech stack for Finance— optimize CRM (e.g., Salesforce/HubSpot) and adjacent tools (sales engagement, forecasting, CPQ, data enrichment), ensuring data integrity and adoption across the sales org
- Drive forecasting and pipeline management — build and maintain dashboards and reporting that give leadership real-time visibility into pipeline health, conversion rates, and forecast accuracy
- Support quota and territory design — partner with Sales & Partnership Leadership and Finance to set fair, achievable quotas and territories based on historical performance and market opportunity
- Administer sales & partner sales compensation — calculate and validate commission/bonus payouts, ensuring accuracy, auditability, and timely resolution of disputes; own the commission accrual process in coordination with Accounting
- Tie data to financial planning — partner with FP&A to ensure pipeline and bookings data flow accurately into revenue forecasts, budgets, and board reporting
- RevOps owns the process, data model, reporting for product data and consumption tracking to support key stakeholders
- Analyze product uptake and funnel performance — identify bottlenecks and trends across the sales funnel (lead-to-close), and recommend process improvements to improve conversion and cycle time
- Partner cross-functionally — work closely with Sales, Partner and Marketing, Finance, and Success to ensure data consistency and aligned reporting across the revenue funnel
- Support strategic planning — provide data and analysis for annual/quarterly planning, board reporting, and executive reviews
Skills
- 3–6 years of experience in Sales Operations, Revenue Operations, or a related analytical/GTM role (SaaS or tech industry preferred)
- Hands-on CRM administration experience (Salesforce, HubSpot, or similar) — you can build reports, dashboards, and workflows without relying on IT
- Strong analytical skills with advanced Excel/Google Sheets proficiency; SQL a strong plus
- Experience supporting or administering sales compensation/commission programs
- Track record of building sales reporting and forecasting models from the ground up
- Excellent communication skills — able to translate data into clear recommendations for both sales reps/managers and finance leadership
- Comfort working within a finance function — understanding of accruals, revenue recognition basics, and audit/compliance expectations around compensation calculations
- Experience with sales engagement tools (Outreach, Salesloft), CPQ platforms, or BI tools (Looker, Tableau, Power BI)
- Familiarity with usage-based or consumption pricing models (common in AI/infrastructure products)
- Experience in a high-growth or Series B–D startup environment
- Exposure to AI/ML tooling for sales forecasting or lead scoring
Benefits
- Flexible vacation time with 10 company holidays
- Robust medical, dental, and vision plans for you and your dependents
- Disability, life insurance, and FSA benefits are also available
- Access to Teladoc and an EAP
- Paid parental leave
- Contribute pretax earnings to our 401(k) Plan
- Equity opportunities
Company Overview