Note: The job is a remote job and is open to candidates in USA. Pinterest is seeking a Revenue Operations Analyst to support revenue operations in a contract role. The position manages incoming orders, supports vendor and contractor partnerships, provides process guidance and training, maintains documentation, and collaborates with internal stakeholders to improve operational processes.
Responsibilities
- Process and manage incoming orders, coordinating seamlessly between the sales team, vendor partners, and our revenue department to ensure accuracy and timely processing
- Support and develop our vendor and contractor partnerships - managing escalations, resolving workflow issues, and providing training
- Develop in-depth knowledge of our processes, providing daily guidance and training sessions to sellers in partnership with Sales Enablement to ensure best practices
- Own and maintain playbooks and training documentation
- Build proactive, collaborative relationships with internal stakeholders (Sales, Sales Enablement, Sales Strategy & Operations, Revenue, IT) and act as the operational voice for feedback and process evolution
- Gains insight into customer needs
- Identifies opportunities that benefit the customer
- Builds and delivers solutions that meet customer expectations
- Establishes and maintains effective customer relationships
- Is confident under pressure
- Handles and manages crisis effectively
- Maintains a positive attitude despite adversity
- Bounces back from setbacks
- Grows from hardships and negative experiences
- Courage
- Faces difficult issues and supports others who do the same
- Provides direct and actionable feedback
- Is willing to champion an idea or position despite dissent or political risk
- Follows through on commitments and makes sure others do the same
- Acts with a clear sense of ownership
- Takes personal responsibility for decisions, actions, and failures
- Establishes clear responsibilities and processes for monitoring work and measuring results
- Designs feedback loops into work
- Makes sound decisions, even in the absence of complete information
- Relies on a mixture of analysis, wisdom, experience, and judgment when making decisions
- Considers all relevant factors and uses appropriate decision-making criteria and principles
- Recognizes when a quick 80% solution will suffice
- Seeks to understand different perspectives and backgrounds
- Contributes to a work climate where differences are valued and supported
- Includes others’ varied and distinct experiences, styles, backgrounds, and perspectives
- Is sensitive to different norms, expectations, and ways of communicating
Skills
- 3+ years in revenue operations, order management, sales support, or similar roles, ideally with exposure to advertising or SaaS business models
- Experience handling escalated operational issues, ideally in a high-volume order management or billing environment
- Exceptional data analysis skills; comfortable with Excel, Google Sheets, or SQL to manage metrics
- Experience with Client or similar CRM/order management systems
- High learning agility, strong initiative, and a proactive, solutions-oriented approach to challenges
- Experience designing or delivering process documentation
- Advanced communication and relationship-building skills
- Meticulous attention to detail and a demonstrated commitment to process excellence and accuracy
- A proactive, solutions-oriented mindset with a drive for continuous improvement
- Bachelor's Degree or higher
Benefits
- 100% Remote
Company Overview
Company H1B Sponsorship