Note: The job is a remote job and is open to candidates in USA. UC Health is the region's adult academic health system focused on advancing healing and reducing suffering through innovation and world-class care. The Revenue Cycle Analyst supports software applications used in Patient Financial Services and Revenue Cycle operations, including system upgrades, testing, security, reporting, vendor coordination, user support, and project activities.
Responsibilities
- Responsible for implementing and supporting designated software applications utilized in Patient Financial Services/Revenue Cycle areas in accordance with departmental standards and procedures. Work as a liaison with IS&T and third party vendors to apply system functionality and upgrades, as well as testing and validation. Analyst will develop and generate reports utilizing a number of different applications. Analyst will also be responsible for analyzing the outcome of reports to maintain integrity and identify key strategic trends
- Responsible for supporting third party systems; maintaining, trouble-shooting and acting as a liaison to vendor:
- Provides documented solution alternatives to problems/issues to support offered solutions
- Executes application design changes according to established procedures
- Develops detailed, written, and inclusive application test plans
- Performs complete testing of software and validates application requirements are met
- Provides user training and/or support to customers, training, and operations staff
- Provides timely and accurate support to resolve application errors and user reported problems
- Documents application request using the Service Request system
- Acts as a resource / subject matter expert for UC Health Patient Financial Services and Revenue Cycle departments
- Assists in the evaluation for system hardware and software products
- Provide access to multiple applications and payer online software
- Utilize Service Request system for documentation of requests and recording resolution
- Utilize designed methods for monitoring, maintaining, and terminating user access
- Provide audit documentation of user security as required
- Defines and designs system tables, parameters and set up that optimizes application functionality
- Effectively interacts with vendors, UC Health IS&T, and end users to evaluate and implement products
- Provides information and designs for testing applications and contingency plans
- Provides timeline for all non-project enhancements
- Develops accurate application functional and technical specifications
- Design ad-hoc reports to meet customer requests
- Utilize report-scheduling software to automate reporting where applicable
- Provides maintenance support for all application tables or reports
- Checks, verifies, and processes standard application reports as required by end users
- Facilitates end user meetings
- Develops consensus within user groups
- Encourages and displays actions that result in high client satisfaction or process improvements
- Provides effective written and verbal communication to end users
- Provides consults to end users
- Assesses and escalates user requests and issues
- Assists with vendor and consultant activities
- Facilitates installation of new applications, application upgrades and patches
- Works with programming teams on application development
- Provides consults to IT staff
- Provides training and assistance to PFS/Rev Cycle staff on new and or upgraded applications
- Provides task level detail for project plans, including suggested schedules and skill set of team members required
- Provides accurate and timely status reports
- Documents and ensures timely resolution of project issues
- Coordinates effectively with team members and vendors
- Determines and manages workload priorities
- Raises issues to the appropriate level resource to projects
- Other duties as assigned
- Provides occasional backup for other application analysts
Skills
- High School Diploma or GED
- Willing to certify, license or graduate within 12 months
- 1 - 2 Years equivalent experience
- Associate's Degree - Info Systems or similar
- Epic Hospital Billing and/or Epic Clarity Data Model (or current Epic equivalent) certification preferred within one year
- 3 - 5 Years equivalent experience
Benefits
- Remote work arrangement
Company Overview
Company H1B Sponsorship