Note: The job is a remote job and is open to candidates in USA. Pfizer is a pharmaceutical company focused on developing and delivering safe and effective products to patients. The Retail Pharmacy Account Manager develops durable business relationships with retail pharmacy field leaders, expands appropriate use of Pfizer products, and ensures access to the retail pharmacy portfolio. The role manages customer accounts, executes aligned projects and educational initiatives, and collaborates with cross-functional teams to achieve business objectives.
Responsibilities
- Initiate and cultivate relationships with key retail pharmacy field leaders (decision makers and influencers) within the target customers such as Divisional Vice Presidents or equivalent, Retail Pharmacy Regional & District Leaders, Clinical Directors, Field Clinical Trainers, Field Operations, and other field pharmacy leaders outside the HQ offices who implement chain HQ direction to implement retail pharmacy-based programs
- Leverage Pfizer’s value proposition to create mutually beneficial business opportunities that result in action and outcomes
- Identify, connect and communicate multiple insights from various stakeholders to develop a plan of action that is mutually beneficial to Pfizer and the customer
- Seek out opportunities for synergy and collaboration to achieve both Pfizer and Retail Pharmacy customer goals through active and transparent customer planning
- Develop a tailored account management approach to each account based on their needs and adapt in response to evolving markets
- Prioritize retail customers opportunities and projects to maximize impact; leveraging all available internal data sets and stakeholder maps (to include Watchtower) input to optimize decision making
- Train and compliantly share externally-facing performance data with approved Retail Pharmacy Field Leaders
- Use customer-facing Population Health Discovery Tool (PHDT) to share geographic & demographic immunization opportunities
- Conduct expert account planning and practice effective project management using Pfizer Account Management resources (i.e. Valkre, etc.)
- Implement and measure impact of customer-aligned Projects and Educations
- Identify & prioritize top Retail areas to progress the Operationalization process and track the progress of these targeted areas (Communication, Education, Patient Identification, Execution, and Stocking)
- Employ strong pre-account management planning, effective presentation to focused and productive questions, as part of effective solutions-oriented project plans
- Generate sustained immunization initiatives with Retail pharmacy field leaders by successfully aligning Pfizer RC-approved resources to a customer’s immunization programs
- Use latest RC-approved educational content and resources to address needs of customers
- Implement pull through with effective project management to include field leader education and patient identification through workflow engagement tools
- Facilitate internal sharing of chain best practices in patient identification, workflow, and counseling
- Analyze and monitor key market trends, competition, past customer interactions, and other market data to maximize effectiveness of each account interaction
- Complete Full Account Management Curriculum Training, as well as Retail Pharmacy specific training
- Execute marketing programs across customer segment and present RC-approved materials to deliver value added messaging in a compelling manner; developing and executing projects that are strategic in nature and may have near, mid, and long-term market and business impact
- Operate in a team environment that encourages innovative ideas and a culture of collaboration and teamwork. Be adept at creating a vision for the future and be able to create a pathway to help optimize the customer’s vaccination opportunities in a compliant and engaging way
- Align with Retail Trade Account Director (TAD) to ensure appropriate understanding of, and support for Retail Pharmacy goals (i.e., brand and customer)
- Collaborate with local Sales ABMs to navigate a complicated internal matrix that aligns their HSS teams to drive pull through
- Drive customer centric focus overarching account value versus product specific, understand and address what influences prescribing and purchasing (or stocking) decisions
- Contribute to internal customer plans in collaboration with TAD. Impact and influence development of RPAM strategies by partnering with needed cross functional teams to compliantly shape efforts and deliver results
- Work with TAD to understand the strategic plan for each of the target customer, and the implications for how to prioritize and implement the plan in each geography
- Utilize organizational awareness skills and alignment of Pfizer's priorities to include appropriate Pfizer colleagues with a Retail Pharmacy to optimize value provided to the Customer and to Pfizer
- Provide the marketing and strategy teams with key geographic and customer specific insights that they can utilize in crafting new market-specific materials
- Appropriately and compliantly communicate and collaborate with cross-functional field-based colleagues (Sales, Medical, PCA, Government Relations, etc.) to ensure appropriate engagement with geographic Retail Pharmacies
- Partner with Pfizer stakeholders to facilitate colleague understanding of local market/customer drivers. Responsible for pull through at the highest customer geography level working across One Pfizer to pull through tactics and drive appropriate utilization
- Share and help scale proven practices across the region and nation
- The candidate should expect to meet with their customers both live and virtually as needed. Customer interactions may also include promotional exhibit opportunities
- Comply with all Corporate Policies and Procedures, while conducting all job-related activities with integrity and adherence to Pfizer’s high standards of business conduct
Skills
- Bachelor's Degree
- 5+ years pharmaceutical or retail-related experience – combination of sales and marketing in pharmaceuticals or related industries
- Valid US driver's license and a driving record in compliance with company standards
- Demonstrated ability to meet or exceed product performance objectives
- Demonstrated success working in matrix environment, leading through influence and orchestrated customer interactions across multiple teams in different organizational structures
- Demonstrated ability to successfully engage and deliver impact among key decision makers with large accounts
- Demonstrated ability to think strategically and to formulate, develop, write, communicate and monitor the execution of stakeholder business plans
- Demonstrated experience in executing and in overseeing highly complex programs and projects (i.e., strong project management skills)
- Demonstrated success in collaborating effectively and gaining alignment with colleagues across different parts of the organization (including field and HQ)
- Demonstrated track record of assessing customer needs and bringing relevant cross-functional appropriate tools and resources
- Demonstrated track record of strong leadership, cross functional leadership, collaboration and effective utilization of available resources to drive performance
- Demonstrated experience leveraging data and all available information to prioritize business opportunities
- Demonstrated success in problem solving and entering new markets in a structured organization
- Strong understanding of evolving healthcare landscape in US, including US Healthcare Reform, and impact on Retail Pharmacy customers
- Demonstrated track record of strong business acumen, problem solving, strategic thinking, and project management skills, as well as excellent planning and prioritization skills
- Demonstrated proficiency in executive level customer engagement presentations. Engagement presentations will often be directed at high levels of organized customers and will require excellent executive presence
- Excellent communication skills to impactfully explain public health argument and clinical value proposition of Pfizer Retail Pharmacy products to target customers, and to influence the products' acceptance within the customer organization
- Extensive travel is required based on geography. Ability to travel up to 50% of the time based on business requirements, to include customer meetings and internal Pfizer meetings
- Ability to travel domestically and stay overnight as necessary. Frequent overnight travel may be necessary in some geographic locations
- Candidate must live in the geography (or within a commutable distance to majority of geography) as approved by the National Pharmacy Business Director (NPBD) and National Retail Pharmacy Team Lead
- Candidates must be authorized to be employed in the U.S. by any employer
- This position requires permanent work authorization in the United States
- Prior team management and/or account management preferred or an IDP-aligned development role for account management with demonstrated leadership across peer and manager groups
- Advanced degree in a related field preferred
- Prior account management experience in retail pharmacy or large organized customers
Benefits
- Participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary
- Eligibility to participate in Pfizer’s share based long term incentive program
- A 401(k) plan with Pfizer Matching Contributions
- An additional Pfizer Retirement Savings Contribution
- Paid vacation, holiday and personal days
- Paid caregiver/parental and medical leave
- Medical, prescription drug, dental and vision coverage
- Relocation assistance may be available based on business needs and/or eligibility.
Company Overview