Note: The job is a remote job and is open to candidates in USA. Aspire is seeking a Research Operations Associate to support the Glassdoor UX Research team within the Indeed Research Operations organization. The role coordinates participant recruitment, research scheduling, documentation, stakeholder collaboration, repository management, vendor activities, and process improvement across UX research studies.
Responsibilities
- Manage the end-to-end recruitment process for UX research studies
- Source, screen, coordinate, and schedule research participants, with a strong focus on B2B/employer participants
- Manage NDAs, participant communications, scheduling, reminders, and incentive payments
- Partner closely with UX Researchers to understand study requirements and participant profiles
- Identify recruitment challenges and recommend alternative sourcing and recruitment approaches
- Support the UX research lifecycle across multiple studies and projects
- Coordinate timelines, schedules, documentation, and research activities
- Create recruitment resources, templates, guidelines, and best practices for researchers
- Help establish consistent and efficient Research Operations processes
- Identify opportunities for continuous improvement using design thinking and process improvement practices
- Support the migration of the UX research repository from Google to Dovetail
- Organize and maintain research repositories and documentation
- Support research organization, tagging, and thematic analysis
- Promote effective and consistent use of research tools and resources
- Act as a liaison between the Indeed Research Operations and Glassdoor UX Research teams
- Collaborate with Legal and Policy teams to ensure participant compliance and required approvals
- Build strong relationships with researchers, stakeholders, vendors, and cross-functional teams
- Support the onboarding of new UX Researchers and promote consistent Research Operations practices
- Coordinate with UX research vendors and support procurement activities
- Assist with vendor management and related administrative processes
- Support research budget tracking and ensure research-related activities are properly coordinated
Skills
- • 1–2+ years of experience supporting UX teams, research teams, cross-functional programs, or participant/research panels
- • Experience recruiting, screening, scheduling, or coordinating research participants
- • Experience managing multiple projects, studies, or priorities simultaneously
- • Understanding of or strong interest in UX Research and Design Thinking
- • Experience with calendar management and scheduling tools
- • Experience with online collaboration and productivity tools
- • Experience with survey platforms such as Qualtrics or equivalent
- • Strong experience with Agile methodologies and Jira
- • Excellent written and verbal communication skills
- • Strong organizational skills and attention to detail
- • Strong stakeholder management and relationship-building skills
- • Ability to work independently, prioritize effectively, and manage multiple deadlines
- • Previous Research Operations experience
- • Experience recruiting B2B, employer, HR, recruiter, or hiring-manager participants
- • Experience with Dovetail , including research repository management or migration
- • Experience supporting UX research repositories and thematic analysis
- • Knowledge of UX research methodologies and participant recruitment best practices
- • Experience with vendor management and procurement
- • Experience with research budget tracking
- • Experience coordinating with Legal, Compliance, or Policy teams
Company Overview