Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is a mission-driven, veteran-owned organization dedicated to improving lives through exceptional service and support. The Customer Care Advisor will provide remote inbound customer service, assist customers with empathy and professionalism, and manage multiple systems and tasks in healthcare, insurance, or related service environments.
Skills
- Excellent active listening and problem-solving skills
- Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone
- A genuine passion for improving the lives of others
- High school diploma or equivalent
- Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field
- Proficiency with various web-based platforms and tools
- Strong attention to detail and organizational skills
- Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote
- Bachelor's degree
- Experience in healthcare, insurance, social work, or mental health
- Familiarity with medical terminology and health benefit plans
- Proven success in remote customer facing role, especially in complex, high-volume environments
Benefits
- Full-time remote work opportunity
- Comprehensive 7-week orientation with full training and ongoing support
- Bonus opportunities
- Competitive compensation and comprehensive benefits
- Opportunities for professional growth and development
- A supportive, inclusive, veteran-owned organization committed to excellence and service
Company Overview