Note: The job is a remote job and is open to candidates in USA. Ubique Group is a consumer and commercial products company seeking a Customer Service Representative for its Customer Care team. The role serves as a frontline contact for customers, resolves inquiries and order or service issues, documents interactions, and escalates complex situations while meeting service and productivity goals.
Responsibilities
- Serve as the primary point of contact for customer inquiries and service requests, using established procedures, knowledge articles, and approved resources
- Resolve routine and moderately complex customer issues independently, and escalate complex, high-risk, or non-standard situations to the right resource
- Own each customer interaction from first contact through resolution, meeting service level, quality, and productivity goals along the way
- Exercise sound judgment within defined guidelines, prioritizing and troubleshooting in a fast-paced environment
- Maintain accurate documentation of customer interactions and resolutions, and flag recurring issues that could improve our processes or products
- Bring a professional, customer-focused mindset to every interaction, and contribute positively to team culture and shared goals
Skills
- Experience in customer service, sales, order fulfillment, retail, contact center operations, or e-commerce
- Strong verbal and written communication skills, with effective listening and de-escalation ability
- Demonstrated ability to manage multiple priorities while maintaining attention to detail
- Ability to learn and apply established processes, systems, and procedures quickly
- Proficiency with Microsoft Office, Salesforce, or similar customer relationship management platforms
- A track record of accountability, adaptability, and follow-through in a team-based environment
Benefits
- No waiting period for medical, dental, and vision benefits—available on day one
- Company-paid life insurance for all employees
- Employee assistance program for all employees
- 401K with company match
- Employee discount on Ubique Group products
- Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways
- Free office chair for remote employees
- 9 paid holidays plus 1 floating holiday per year
- Up to 13 accrued PTO days per year
- Training, tools, and support to grow your career from your first day
Company Overview