[Remote] Reports Analyst

Note: The job is a remote job and is open to candidates in USA. Systems Integration, Inc. (SII) is hiring a Reports Analyst to support a government-contracted contact center. The role develops, produces, validates, and analyzes reports, dashboards, KPI summaries, operational metrics, invoice-support data, and ad hoc deliverables.

Responsibilities

• Produce daily, weekly, monthly, quarterly, annual, ad hoc, invoice-support, and special reports
• Analyze KPI performance, contact volumes, trends, service levels, QA metrics, and operational outcomes
• Support dashboards, data validation, report automation, and management analysis
• Coordinate with the Workforce and Reporting Manager, Operations Manager, Program Manager, and government stakeholders
• Support QASP and PWS reporting requirements

Skills

• Experience in reporting, data analysis, dashboards, Excel, Power BI, workforce or contact center reporting, or business analysis
• Strong data quality, documentation, and communication skills
• Ability to satisfy background investigation requirements
• Familiarity with Genesys, Salesforce, workforce management tools, and contact center KPIs preferred

Benefits

• Medical
• Dental
• Vision
• STD
• Group Term Life
• 401k with Matching
• Voluntary Benefits
• Employee Perks

Company Overview

Systems Integration is an information technology company that offers turnkey contact center infrastructure solutions. It was founded in 1990, and is headquartered in Bethesda, Maryland, USA, with a workforce of 51-200 employees. Its website is http://sysintegration.com.

Company H1B Sponsorship

Systems Integration, Inc. (SII) has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.